Customer Service Representative - Santa Cruz, United States - Pacificsantacruzvet
Description
Client Service Representative Job DescriptionINTRODUCTION
The purpose of this position is to serve as receptionist at Pacific and Santa Cruz Veterinary Specialists, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff.
This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, public bathroom and exam rooms.
Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.
Appropriately direct other questions and communication to a veterinarian, practice manager, or other staff members. Access company email throughout the day and correspond as needed.Complete required forms such as new client form, trial pet insurance, pre exam checklist, tracking sheets, consent forms, payment agreements, etc.
and obtain all necessary information. Scanning and attaching medical documents into the electronic medical record.
Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms.
Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.
Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
Retrieve and modify stored records.
Assist in the updating of client/patient files as needed including name, address, telephone numbers, email addresses and vaccination and heartworm history.
This would include reconciling invoices and balancing the cash drawer, running end-of day computer reports, preparing the bank deposit and presenting the reports and deposit information to the practice manger or owner.
CONTROLS OVER WORK
The Client Services Representative works under the direct supervision of the Client Services Supervisor who will indicate general assignments, limitations and priorities.
Recurring assignments are performed independently. Completed work is reviewed for technical accuracy and compliance with established procedures.OTHER SIGNIFICANT FACTS
Skills and Knowledge:
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient's condition, and compiling and submitting data on patients treated.
Knowledge of scanning , faxing, emailing and importing data into practice management system.
Personal contacts are with animal owners affected by a variety of problems, visitors and other staff members. Considerable tact and diplomacy is required.
Must accurately relay owner's account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).
Pay Range$18
—
$21 USD
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.
Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer.All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
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