Jobs
>
Owings Mills

    Lead Patient Service Specialist - Owings Mills, United States - Select Medical

    Select Medical
    Select Medical Owings Mills, United States

    2 weeks ago

    Default job background
    Description
    Overview

    Lead Patient Service Specialist

    Owings Mills, MD


    Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you.


    This is not your average front desk, receptionist position - it's so much more Working as a Patient Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient's experience, but also your coworkers' experience, and the results we achieve as a company.

    So while you will be stationed at the front desk, you will be making an impact on patient care experience, which directly leads to your own personal and professional growth


    At Select Medical, every team member has a critical role to play in the success of our patients and our company.

    As such, as a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work.


    Select Medical is the nation's leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment.

    This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist.

    As an employee at Select Medical, you will have the ability to impact people's lives in truly meaningful ways every day.

    We are looking for someone to join our team who will help us make a positive impact in the local community.


    General Requirements:
    The ideal Select Medical employee is...


    • Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
    • Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
    • Exceptional communication skills: communicate proactively and with empathy
    • Detail-oriented: people count on you to ensure all the details are done correctly the first time around
    • Team Player: you will be an integral part of a clinical team
    Responsibilities

    The ideal candidate possesses the ability to consistently perform the following job duties with excellence:


    • Support 1 to 4 centers onsite and/or remotely.
    • Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribute any new policy or procedure for Tier 1 and Tier 2 Patient Service Specialist.
    • Responsible for all month end procedures including completion and insurance that all patient notes, patient charges, patient co-pays are up to date, collected and correct. This process is very detailed oriented and crucial in order to find any mistakes or missed documentation.
    • Adjustment journal review and responsible for decreasing clinic(s) bad debt.
    • Warmly greet every patient with eye contact, a smile, and a positive statement.
    • Conduct and manage verifications, authorizations, Aetna unit tracking, daily close and service que management.
    • Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations.
    • Complete the benefit information sheet for all new patients.
    • Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
    • Ability to problem solve by providing resolution for various situations.
    • Offer a fond farewell, providing any pertinent information about their next appointment.
    • Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
    • Live the Select Medical Values in every interaction, every day.
    As a Select Medical employee, we need you to:


    • Be Patient-Centered: focus on the needs of patients to help improve their lives
    • Build Trust: speak up, make good decisions, and trust others to do the same
    • Own the Future: own your success and take action to build a successful career
    • Think First: understand that good data is key to achieving superior results
    • Celebrate Success: recognize and reward others for the value they create
    • Create Change: innovate in how you perform your role

    Schedule:

    • Center Location: Owings Mills, MD
    • Type of Employment: Full Time
    • Hours: 3 day shift with the potential for Saturdays (1 evening until 7:30)
    • Salary: Starting at $16/hour (Pending experience)
    Qualifications


    Minimum Qualifications:

    • High School Diploma or GED required
    • Health care experience
    • Previous leader experience
    • 1 Year of Medical Office Experience

    Preferred Qualifications:

    • 1 Year of Scheduling Experience
    • 1 year of Front Desk Experience
    • Ability to travel to multiple locations.
    • Experience and ability to train others.
    • Strong communication and interpersonal skills
    • Knowledge and understanding of medical billing, scheduling, and documentation systems
    Additional Data


    Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with 1900+ locations in 40 states, plus the District of Columbia.

    Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals.

    Our integrated local market network allows us to effectively partner with physicians, employers, payers and case managers to achieve optimal patient outcomes in a cost-effective manner.

    We also provide physical therapy and athletic training services to professional sports teams, colleges, universities and high schools. #ACN


    Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer.

    Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

  • T. Rowe Price Group, Inc.

    GCAS Client Service Specialist

    2 weeks ago

    T. Rowe Price Group, Inc. Owings Mills, United States

    The Client Service Specialist is responsible for servicing our institutional clients holding separate accounts, sub-advised and proprietary TRP products. The Client Service Specialist is accountable for owning operational service requests throughout Client Service, Specialist, Re ...

  • T. Rowe Price Group, Inc.

    Specialist, Contact Center Services

    1 week ago

    T. Rowe Price Group, Inc. Owings Mills, United States

    There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ? We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and i Specialist, Service, Asset Ma ...

  • United Urology Group

    Support Services Specialist II

    1 day ago

    United Urology Group Owings Mills, United States

    Job Details · Job Location · UUG Corporate - Owings Mills, MD · Remote Type · Fully Remote · Position Type · Full Time · Education Level · None · Salary Range · $ $19.00 Hourly · Description · Are you interested in making a difference in patient care? Learn about our un ...

  • T. Rowe Price

    Specialist, Contact Center Services

    1 day ago

    T. Rowe Price Owings Mills, United States

    There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do mat ...

  • United Urology Group

    Answering Service Specialist

    3 weeks ago

    United Urology Group Owings Mills, United States

    Job DetailsJob LocationPatient Assistance Center - Owings Mills, MDRemote TypeFully RemotePosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob CategoryCustomer ServiceDescriptionAre you interested in making a difference in patient care? Learn about our unique ...

  • Select Medical

    Lead Patient Service Specialist

    3 weeks ago

    Select Medical Owings Mills, United States

    The ideal candidate possesses the ability to consistently perform the following job duties with excellence: Support 1 to 4 centers onsite and/or remotely. Conduct and train Tier 1 and Tier 2 Patient Service Specialist new hire orientations. Distribut Patient, Specialist, Service, ...

  • UBEO, LLC

    Production Systems Service Specialist

    2 weeks ago

    UBEO, LLC Owings Mills, United States

    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Production Systems Service Specialist to join our team in several East locations · UBEO is a distributor/servicer of document equipment and software solutions. Primary ...

  • eTeam

    Customer Service Specialist

    20 hours ago

    eTeam Towson, United States

    Job Title: Customer Service Associate · Job Location: East Joppa Road, Towson, MD 21286 · Job Duration: 3-4 months contract · Pay rate: $27.00 per hour without any benefits · Opportunity for extension or conversion based on attendance/performance · laptop provided · Hours of oper ...

  • EPIQ Systems

    Service Specialist

    2 weeks ago

    EPIQ Systems Baltimore, United States

    A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. Essential Job Responsibilities. Mail Services includes meter Specialist, Service, Hospitalit ...

  • Epiq Global Business Transformation Solutions, LLC

    Service Specialist

    2 weeks ago

    Epiq Global Business Transformation Solutions, LLC Baltimore, United States Full time

    · It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionis ...

  • Maryland Department of Transportation

    services specialist

    2 weeks ago

    Maryland Department of Transportation Baltimore, United States

    Interview & Hire Announcement This is an Interview and Hire position that is open to anyone who meets the minimum qualifications listed below for this position. The Maryland Aviation Administration (MAA) is the owner & operator of both BWI Thurgood M Specialist, High School, Heal ...

  • Greenspring Advisors

    Senior Client Service Specialist

    6 days ago

    Greenspring Advisors Towson, United States

    *** THIS IS NOT A REMOTE POSITION*** · At Greenspring, our Core Purpose is to "help every person live their ideal life" and we are looking for talented people who share this passion. Working at Greenspring gives you the ability to: · Own your future with defined career paths and ...

  • Baltimore Police Department

    Grant Services Specialist

    1 week ago

    Baltimore Police Department Baltimore, United States Full time

    THIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 06/13/2024 · CLOSING DATE: 09/28/2024 AT 12:00 MIDNIGHT · Salary Range: $84, $145,164.00 Annually · The Baltimore City Health Department (BCHD) seeks an Infection Control Practitioner (ICP) . · Founded in 1793, BCHD is th ...

  • Excelitas Technologies

    Customer Service Specialist

    1 week ago

    Excelitas Technologies Gaithersburg, United States

    Customer Service Specialist · GAITHERSBURG,MD,UNITED STATES · Excelitas Noblelight is seeking a Customer Service Specialist to join our team of professionals · Help troubleshoot problems with customer orders, customer accounts and other related issues; · Provide our Customers, Sa ...

  • SC&H Group

    Client Service Specialist

    2 weeks ago

    SC&H Group Sparks Glencoe, United States

    The SC&H Financial Advisory Practice, is an SEC-registered investment advisory firm with the objective of delivering independent tax, financial planning, and investment advice to high net worth individuals and families. To meet these objectives, we have assembled a team of CPA's, ...

  • TEKsystems

    Service Desk Specialist

    1 week ago

    TEKsystems Catonsville, United States

    Hybrid schedule in Catonsville, MDDescription:DescriptionDaily responsibilities include logging, tracking and resolving an average of 20 to 30customer interactions per day. Specific responsibilities include acting as thecustomer advocate for problem resolution, demonstrating inte ...

  • Integrity Staffing Solutions

    Customer Service Logistics Specialist

    4 weeks ago

    Integrity Staffing Solutions Baltimore, United States Full time

    Our client is looking for a Customer Service Logistics Specialist in Baltimore, MD. This is a direct-hire opportunity. · Responsibilities:Directly responsible for the coordination of logistics services to specific customers contracts. · Supports customer needs and responds back ...

  • Select Medical

    Patient Service Specialist

    3 days ago

    Select Medical Baltimore, United States

    When patients enter our center in Baltimore, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station ...

  • Danfoss LLC

    Customer Service Specialist

    1 day ago

    Danfoss LLC Baltimore, United States

    Customer Service Specialist · Requisition ID: 39477 · Job Location(s): · Baltimore, MD, US · **Job Description** · The Customer Service Specialist G4 serves as the primary customer contact for assigned high-profile customer accounts and ensures all customer needs and expecta ...

  • NovaCare Rehabilitation

    Patient Service Specialist

    1 day ago

    NovaCare Rehabilitation Baltimore, United States

    Overview · When patients enter our center in Baltimore, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is y ...