Incident Management - Boston, United States - Cognizant Technology Solutions

Description

Incident Management

Location : Remote

Job responsibilities :

· To accountable for the deployment of the Incident Management process and associated methods and techniques

· To Drive the efficiency and effectiveness of the Incident management process

· Manage lifecycle of all Major Incidents

· Produce KPI's and Reports

· Monitor the effectiveness of Incident management and make recommendations for improvement

· Make temporary solutions (workarounds) available to incident management

· To maintain an awareness of technology advancements and IT best practice, e.g. ITIL

· Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership

· Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge

· Accountable for communicating major incident details to all levels or the organization within defined MIM time frames

· Accountable for delivering process changes and training the MIM execution team in coordination with global process changes

· Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis

· Responsible for proactive analysis of Incident records for stability improvement opportunities

· Consulted for major incident debriefs with recovery teams and IT leadership

· Consulted for providing process improvement feedback to the Major Incident and Problem Management process

· Consulted for contributing to overall Global Incident Management process improvements

Essential Must have skills :-

Experience with LS business/Pharma Companies.

Experience dealing Incident Management calls & process for Research, Sales & Manufacturing applications for Pharma companies.

To be able to drive discussions with Customer leadership teams independently.

To posses enough technical experience to be able to analyze a Major Incident and engage the right technical teams for resolution.

Work Authorization:

· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

• Applications will be accepted until 5/11/2024. The annual salary for this position is 98,000 to 119,000 depending on experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Cognizant ?

· Collaborate with a community of experts to enhance and expand your skills

· Join a team where global culture embraces diversity of thought and background.

· Find balance with our hybrid model that prioritizes your health, safety and well-being.

· Opportunity to work for leading global companies while advancing your career.