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Technical Consultant - Jacksonville, United States - Intercontinental Exchange
Description
OverviewJob Purpose
The Technical Consultant for ICE Mortgage Technology's Data & Document Automation (DDA) solution will participate in the project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing.
Core responsibilities will include interfacing directly with Product & Engineering teams to ensure that client sites are provisioned properly, advising on best practices of API's & data, configuring connection between Encompass & DDA, and supporting custom integrations between the DDA Automation and 3 rdparty systems.
Responsibilities
Perform delivery activities such DDA site provisioning and smoke testing
Support Project Delivery team on technical expertise regarding platform architecture
Troubleshoot product defects and help identify a solution or root cause
Provide knowledge around ICE product features and functions and make necessary best practice recommendations
Interact with client and demonstrate understanding of their business and technical needs
Facilitate sessions and drive consensus on approach and best practice technical solutions for ICE products
Conduct testing and training with client users
Work closely with the client's project team, project team members, and internal resources such as product management, engineering, and technical support
Knowledge and Experience:
3+ years of experience in technical consulting
Mortgage Industry operational and/or mortgage underwriting experience is a plus.
Knowledge or support of loan origination solutions
Technical skills may include knowledge in XML, RPA Scripts, C#, Visual Basic, .Net Framework, SQL, JavaScript, Process Builder, Encompass Doc Solutions (EDS), TPO Portal, Encompass Web, Input Form Builder, SDLC
Must have excellent communication and writing skills
Excellent at understanding the problem before solving
Ability to troubleshoot and establish a root cause prior to providing solution
Manage time and deadlines
Work in a cross-team collaboration model
Willingness to travel to client sites as needed
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.