Operations Lead - Houston - JENKINS SERVICES GROUP

    JENKINS SERVICES GROUP
    JENKINS SERVICES GROUP Houston

    6 days ago

    $70,000 - $120,000 (USD) per year *
    Description

    JOB SUMMARY:
    This is a full-time exempt position. The Operations Lead is responsible for the overall execution, coordination, and leadership of all claims within the branch.

    The role is focused on operational excellence, technician leadership, job flow efficiency, and branch standards, ensuring that claims are handled efficiently from first notice of loss through completion.

    The Operations Lead works both in the field and in the office and serves as the primary point of accountability at the branch level.

    This is an on-call leadership role supporting customers in need of restoration services. Local sales and relationship management may be required in conjunction with daily duties.

    ESSENTIAL DUTIES AND RESPONSIBILITIES FOR A OPERATIONS LEAD:
    Branch & Operational Leadership


    • Serve as the primary operational leader at the branch level
    • Ensure all claims are handled efficiently, accurately, and in accordance with company standards
    • Maintain oversight of job flow from intake through completion, ensuring timely progression and issue resolution
    • Hold daily office huddles to align the team on priorities, active jobs, safety, and performance expectations
    • Maintain a clean, professional, and organized office environment at all times
    • Manage branch equipment, including inventory control, maintenance, readiness, and proper usage
    • Ensure staff are properly equipped, trained, and deployed efficiently
    Project & Job Execution


    • Respond to projects with service issues or escalations
    • Coordinate responses to new jobs and emergency calls
    • Manage projects to ensure quality, safety, and efficiency
    • Track and monitor job milestones, control points, and timelines using internal and external systems
    • Communicate with customers, adjusters, and stakeholders regarding job status and expectations
    • Ensure all documentation, photos, and job data are complete and accurate for estimating and billing
    Estimating Process


    • All estimates are prepared and finalized by the National Estimating Center
    • Ensure scopes, documentation, photos, and job details are complete and submitted promptly to support accurate estimating
    • Coordinate with the National Estimating Center to address questions, revisions, or clarifications as needed
    • Support estimate reviews and negotiations by providing field insight, documentation, and job-specific context
    Financial & Administrative Oversight


    • Support project budgeting and invoicing through proper documentation and job execution
    • Assist with collections by resolving job issues, documentation gaps, or customer concerns
    • Manage and monitor subcontractor performance and approve or deny subcontractor invoices as applicable
    • Develop and maintain subcontractor relationships as needed to support branch operations
    People Leadership & Development


    • Hire, train, and supervise technicians and project managers
    • Set clear expectations for performance, safety, and professionalism
    • Coach and develop staff to improve efficiency, quality, and customer experience
    • Enforce company policies, procedures, and safety standards
    Sales & Relationship Support


    • Support local sales and relationship-building efforts as needed
    • Represent the branch professionally with customers, adjusters, and referral partners

    QUALIFICATIONS AND SKILLS:

    Education:

    Associates degree (A.A or A.S) or equivalent from a two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.


    Experience:
    At least 2 years of restoration experience.


    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    LANGUAGE SKILLS:


    The Operations Lead must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.


    TECHNICAL SKILLS:


    To perform this job successfully, the Operations Lead should have knowledge of industry related software be able to "touch type" and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.


    REASONING ABILITY:


    The Operations Lead should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.


    PHYSICAL REQUIREMENTS:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

    The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


    WORK ENVIRONMENT:
    [While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is also frequently exposed to moving mechanical parts and high, precarious places. The Operations Lead is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.]
    OR
    [The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment is a professional office setting. The noise level in the work environment is usually moderate.]

    SUPERVISORY RESPONSIBILITIES:
    This position has supervisory responsibilities.
    * This salary range is an estimation made by beBee
  • Work in company

    Operations Lead

    Only for registered members

    About Speed Xpress Inc. · Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we're more than just a delivery company – we're partners in success. We believe that ecommerce delivery shouldn't be a hass ...

    Houston, TX $70,000 - $120,000 (USD) per year

    1 week ago

  • Work in company

    Lead Operator

    Only for registered members

    Brief Description · Locke Solutions, a 2024 Best Places to Work winner and Aggie 100 honoree, is a premier provider of custom precast concrete solutions. Led by a two-time Ernst & Young Entrepreneur of the Year finalist, we've been recognized as Houston's #1 Fastest Growing Compa ...

    Houston $80,000 - $135,000 (USD) per year

    1 week ago

  • Work in company

    Lead Operator

    Only for registered members

    Brief Description · Locke Solutions, a 2024 · Best Places to Work · winner and · Aggie 100 · honoree, is a premier provider of custom precast concrete solutions. Led by a two-time Ernst & Young Entrepreneur of the Year finalist, we've been recognized as Houston's #1 Fastest Growi ...

    Houston, TX $80,000 - $135,000 (USD) per year

    1 week ago

  • Work in company

    Operations Lead

    Only for registered members

    +The Operations Lead directs day to day projects and coordinates schedules to guarantee seamless process completion. · +The Operations Lead directs day to day projects and coordinates schedules to guarantee seamless process completion. · Tracks accuracy and speed of assignments. ...

    Houston

    1 month ago

  • Work in company

    Lead Operator

    Only for registered members

    The Lead System Operator is responsible for the safe efficient and continuous operation of the Material Recovery Facilitys automated processing systems. This role oversees system performance coordinates with maintenance and leadership assists with troubleshooting mechanical or op ...

    Houston Full time

    2 weeks ago

  • Work in company

    LTV Operator Lead

    Only for registered members

    · LTV Operator Lead - Lunar Terrain Vehicle  · (NASA LTVS Award Contingent)  · Houston, Texas, United States  · Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further sci ...

    Houston, TX, US

    1 week ago

  • Work in company

    Data Operations Lead

    Only for registered members

    Brief Description: · We are seeking a · DataOps Lead · on behalf of a client. This role will own and advance the · operational reliability, quality, and scalability · of our · cloud-based data platforms · . This role sits at the intersection of · data engineering, platform operat ...

    Houston, TX

    2 days ago

  • Work in company

    Data Operations Lead

    Only for registered members

    Brief Description: · We are seeking a DataOps Lead on behalf of a client. This role will own and advance the operational reliability, quality, and scalability of our cloud-based data platforms. This role sits at the intersection of data engineering, platform operations, and relia ...

    Houston

    3 days ago

  • Work in company

    Sales Operations Lead

    Only for registered members

    · Own day-to-day operational management of wholesale accounts including onboarding account setup ongoing support Convert Purchase Orders into accurate invoices ensure contract terms pricing agreements adhered to Maintain accurate customer order communication records across Zende ...

    Houston, TX

    1 month ago

  • Work in company

    Operations Site Lead

    Only for registered members

    · Description · Overview: · The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialist ...

    Houston, Texas $58,240 - $70,720 (USD) per year

    4 days ago

  • Work in company

    Sales Operations Lead

    Only for registered members

    We are seeking a Sales Operations Lead to support and scale our wholesale business. This role is designed for a highly organized, detail-oriented operator who thrives behind the scenes ensuring that sales activity translates into clean execution. · ...

    Houston, TX

    1 month ago

  • Work in company

    Sales Operations Lead

    Only for registered members

    Global Healing is seeking a Sales Operations Lead to support and scale their wholesale business. · Own the day-to-day operational management of wholesale accounts. · ...

    Houston

    1 month ago

  • Work in company

    Business Operations Lead

    Only for registered members

    This position is a Business Operations Manager role that aligns sales strategies with business objectives. The job involves driving revenue forecasting, reporting and ensuring data integrity across the Online organization. · Leading forecasting, budgeting and P&L alignment in par ...

    Texas

    1 month ago

  • Work in company

    ROI Operations Lead

    Only for registered members

    A Human Research Program (HRP)/Research Operations and Integration (ROI) Operations Lead is responsible for coordinating and overseeing all of the Increment specific pre-flight preparation and strategy of the ROI complement of research experiments and hardware operations conducte ...

    Houston $87,100 - $157,450 (USD)

    1 month ago

  • Work in company

    Product Operations Lead

    Only for registered members

    The Product Operations Lead is responsible for executing on the store product strategy and overseeing inventory management. They lead team members in inventory processing and accuracy activities while creating a fun and productive atmosphere. · Must be legally authorized to work ...

    Houston, TX

    1 month ago

  • Work in company

    Operations Site Lead

    Only for registered members

    The Operations Site Lead is responsible for assisting in oversight of the operations. · Operate and Maintain Transdev's high standard of safety · Be the deputy for technology by communicating courteously always with management clients engineers and public · ...

    Houston

    2 months ago

  • Work in company

    Lead, Ground Operations

    Only for registered members

    Compensation · $22 per hour · The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles. · Antic ...

    Houston

    1 week ago

  • Work in company

    Operations, Admin Lead

    Only for registered members

    About Morales Beverage Group: A portfolio of companies including MBG, Mexcor International, MFI, Globalternative Solutions and VivaVerse. Headquartered in Houston Texas. Founded in 1989. · ...

    Houston, TX

    1 week ago

  • Work in company

    Media Operations Lead

    Only for registered members

    We are looking for a resilient, high-energy, experienced Media Operations Lead who will report to the company's Senior Manager for Media Operations underneath the VP of Strategic Communications.Axiom Space's Strategic Communications Group designs and executes integrated strategic ...

    Houston

    1 month ago

  • Work in company

    Operations Site Lead

    Only for registered members

    · Description · Overview: · The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialist ...

    Houston, Texas $85,000 - $135,000 (USD) per year

    4 days ago

  • Work in company

    Assembly Operator Lead

    Only for registered members

    We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. · We Have · A dynamic global reach with div ...

    Houston

    1 month ago

Jobs
>
Operations lead
>
Jobs for Operations lead in Houston