Sales Coordinator and Analyst - Tarrytown, United States - Tarrytown House Estate

Description

Sales Coordinator and Analyst Essential Functions & Responsibilities:

• Point of contact for all local, negotiated business transient customers to personally attend to their reservations, special requests, manage Tarrytown House Rewards program.
• Attend Chamber of Commerce, Westchester Travel and Tour Council, and Westchester Business counsel.
• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
• Handle individual reservations and amenity forms for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
• Complete all rooms and catering forecasts for approval.
• Assist with sales and catering contracts, administrative tasks when needed i.e., performs typing, faxing, copying, and shipping functions for department.
• Perform any other job-related duties as assigned.
• Develop & implement SMART plans monthly.
• Assist with sending information to guests that inquire.
• Be the gatekeeper providing the DOSM updates related to P & Ts past due decision dates weekly and ensure that updates are confirmed and resolved. The DOSM is still responsible for execution.
• Ensure all Delphi data input is in correct format to ensure email blasts, phone blitzes, and promotional mailers go to the proper addresses.

Job Requirements:

Excellent Attention to detail

Ability to communicate effectively verbally and in writing

Excellent listening and problem-solving skills

Negotiating & Strong computer skills

Must have flexible work hours (Weekends & Nights)

Sales Focus

Written Communications

Approachability

Time Management

Knowledge of hotels and competitive markets.

Ensure that guest satisfaction is consistently obtained and maintained.