SAP Workflow Admin Manager - Ridgefield Park, United States - CEF Solutions Inc

CEF Solutions Inc Ridgefield Park, United States

3 weeks ago

Description

ABOUT US:

CEF Solutions Inc.

is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry.

We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

ROLE AND RESPONSIBILITIES:

Create and manage systemic workflow process
Manage system integrity, security, and controls, provide oversight in the areas of data governance and compliance such as GPPM
Support for SAP Workflow related questions and setting
Handle incoming customer/associate relations calls
Provide superior customer service to internal and external customers
Ensure that policies & procedures are continually reviewed & kept up to date
Oversee and provide support, end-to-end finance system administration, & issue triage/remediation
Support ongoing projects and initiatives as part of the finance & logistic system
Provide financial reporting, system support, and training for assigned Power users
Perform various reconciliations between systems and identify, communicate, and resolve data issues quickly and efficiently

REQUIRED QUALIFICATIONS:

Bilingual in Korean-English - can speak, read and write
Bachelor's degree in Information Systems or a related field
Strong analytical abilities and an orientation toward detail
Proficient in Microsoft 365 Office - Excel, Word, PowerPoint, Outlook
Knowledge of a functional finance (Accounting/Financial Planning) role
Self-motivated, demonstrates a high level of work ethics
Ability to communicate with all levels of management
Superior verbal and written communication skills
Ability to build trusting working relationships while maintaining independence
Excellent organizational skills with demonstrated ability to handle multiple priorities, and ability to work under time constraints
Experience managing internal control processes
Experience in a logistic role is highly preferred

COMPETENCIES:

Strong interpersonal and leadership skills exemplified in teamwork, understanding of business and customer requirements and good communication
Willingness to challenge established practices and draw relevant conclusions including the persistence and willingness to take calculated risks within the organization
Able to understand customer priorities and work toward accomplishing those priorities
Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems
Manage the time and attention based on assigned job roles and objectives

OTHER QUALIFICATIONS:

Must be okay to work 100% onsite in Ridgefield Park, New Jersey
Must be okay to work Monday to Friday, 9:00 AM to 6:00 PM Eastern time
Must be okay to work on 1-year term contract employment with possibility for extension

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