- Handle Outbound/Inbound Calls: Manage cancellation requests, complaints, and service downgrades from customers via phone, email, or chat.
- Negotiate & Save: Utilize retention strategies to convince customers to stay, including offering retention incentives, rate adjustments, or alternative packages.
- Proactive Retention: Analyze customer usage data to identify accounts at risk of churning and make proactive outreach.
- Address Concerns: Actively listen to understand customer pain points and resolve them, ensuring a high level of satisfaction.
- Document Interactions: Maintain accurate records of all retention attempts, customer feedback, and final decisions in CRM software.
- Provide Feedback: Report common reasons for cancellation to management to help improve products and services.
- Upsell/Cross-sell: Identify opportunities to upgrade services or sell additional products to existing customers.
- Experience: 1-3 years in customer service, sales, or a call center environment.
- Communication: Excellent verbal and written skills, with the ability to build rapport and handle confrontation.
- Negotiation: Strong persuasion and closing skills to handle "save" opportunities.
- Problem-Solving: Ability to think creatively to find solutions to complex customer issues.
- Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Soft Skills: Empathy, patience, and the ability to remain calm under pressure.
- Education: High school diploma or GED required; Bachelors degree in business or marketing preferred.
-
The Post and Courier is seeking a motivated and reliable · Customer Service Retention Representative · to join our Team. The position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, an ...
Charleston, SC1 week ago
-
The Post and Courier is seeking a motivated and reliable Customer Service Retention Representative to join our Team. The position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, and n ...
Charleston Full time2 weeks ago
-
· The Post and Courier is seeking a motivated and reliable Customer Service Retention Representative to join our Team. The position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, an ...
Charleston, South Carolina, United States1 week ago
-
We re expanding our Comcast team and seeking Business Retention and Sales Representatives who thrive in sales environments and are driven to maximize their earnings through telesales efforts Join our team as we seek experienced individuals to drive success in a fully remote capac ...
Summerville, SC2 weeks ago
-
We are looking for a motivated Outside Sales Representative to develop relationships with prospective food-service industry accounts throughout Charleston SC This role begins as commission-only with the opportunity to transition to a baseline salary plus commission upon successfu ...
Charleston, SC1 month ago
-
Leading and developing people merchandising budget controls recruiting hiring retention total controllable loss store profitability establishing revenue expense objectives implementing marketing programs evaluation growth direct reports financial operational leadership responsibi ...
Charleston, SC2 weeks ago
-
Core Mission · Lead studio performance, strengthen community, and drive membership growth while ensuring operational excellence during Jibe's next phase of growth. · Key Responsibilities · Membership & Revenue Growth · Follow up with new riders & leads · Re-engage lapsed riders · ...
Charleston, South Carolina Metropolitan Area1 day ago
-
The Assistant General Manger at Sorelle contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. · DUTIES & RE ...
Charleston, SC $65,000 - $120,000 (USD) per year1 week ago
-
Charleston, SC | High-Growth Real Estate Team · We are growing fast — and we are looking for a driven, people-focused Real Estate Recruiter to help us scale. · Our goal is clear: 15 agent hires per quarter (60 per year) — and not just hires, but agents who succeed, stay, and grow ...
Charleston, SC, US1 week ago
-
Overview · This Private Banker is responsible for selling, promoting and supporting the delivery of Private Banking services to high net worth individuals and families. Works closely with wealth partners on new business development and client retention activities supporting the c ...
Charleston $90,000 - $250,000 (USD) per year Full time1 week ago
-
Charleston, SC | High-Growth Real Estate Team · We are growing fast — and we are looking for a driven, people-focused Real Estate Recruiter to help us scale. · Our goal is clear: 15 agent hires per quarter (60 per year) — and not just hires, but agents who succeed, stay, and grow ...
Charleston, SC1 week ago
-
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · City Wide Facility Solutions is actively seeking a Facility Solutions Manager ( ...
Charleston, SC22 minutes ago
-
Member Engagement Manager · Charleston, SC | Full-Time | Exempt · Pay Range: · $25,000.00 to $80,000.00 Annually · Are you energized by connecting with people and building meaningful professional relationships? The Charleston Metro Chamber of Commerce is seeking a driven, relatio ...
Charleston, South Carolina Metropolitan Area $65,000 - $115,000 (USD) per year1 week ago
-
Position Overview: · Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sa ...
Charleston $55,000 - $110,000 (USD) per year5 hours ago
-
· Description · Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out. With over 900 locations across the U.S. and Canada and more than 300 studios in development, Orangetheory is one of the fas ...
Charleston17 hours ago
-
· Part-time · Description · Job Type: Part-Time or Full-Time · Compensation: $35.00 – $60.00/hour · Location: Varies · Reports To: Studio Manager / Head Coach · Company Overview · Orangetheory Fitness is a science-backed, technology-tracked, coach-inspired group workout designed ...
Charleston, SC6 days ago
-
We're hiring immediately for our Store Leader Trainee role. As a Store Leader with an Assistant or two make up the store's leadership team executing merchandising and marketing initiatives, driving profitability. · ...
Charleston, SC1 month ago
- Work in company Remote job
Senior Customer Success Manager, Corporate Impact
Only for registered members
As a Senior Customer Success Manager (CSM), you will play a pivotal role in serving as a strategic partner to our customers across the social good sector. · ...
Charleston, SC1 month ago
-
We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. · ...
Charleston, SC1 month ago
- Work in company
NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406
Only for registered members
· Company Description · Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC, WBENC. VMSDC as a leading 8(a), Minority and Women owned Professional services and Staff Augmentation firm. Our repeat business rate with our various clients has been remarkab ...
Charleston, SC1 week ago
-
+The Project Coordinator is responsible for providing administrative and analytical support to ensure accurate revenue capture by verifying subcontractor invoices against daily reporting documents. · +Strong analytical and problem-solving skills with a keen attention to detail · ...
Charleston, SC1 month ago
Customer Service Retention Representative - Charleston - Evening Post
Description
About the job Customer Service Retention Representative
The Post and Courier is seeking a motivated and reliable Customer Service Retention Representative to join our Team. The position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, and negotiating solutions to retain their business. They act as a critical link between the company and its clients, providing proactive support and resolving escalated issues.
Job Summary:
The core objective is to turn potential cancellations into saved opportunities by offering customized solutions, discounts, or service adjustments. This role requires a blend of high-level customer service, sales, and negotiation skills, often operating within a call center or high-volume support environment.
Key Responsibilities & Duties
-
Customer Service Retention Representative
Only for registered members Charleston, SC
-
Customer Service Retention Representative
Full time Only for registered members Charleston
-
Customer Service Retention Representative
Only for registered members Charleston, South Carolina, United States
-
Business Retention and Sales Representative
Only for registered members Summerville, SC
-
Commission-Based Outside Sales Representative
Only for registered members Charleston, SC
-
District Manager in Training
Only for registered members Charleston, SC
-
Maine Studio Manager
Only for registered members Charleston, South Carolina Metropolitan Area
-
Assistant General Manager
Only for registered members Charleston, SC
-
Real Estate Recruiter
Only for registered members Charleston, SC, US
-
Private Banker
Full time Only for registered members Charleston
-
Real Estate Recruiter
Only for registered members Charleston, SC
-
Account Executive
Only for registered members Charleston, SC
-
Member Engagement Manager
Only for registered members Charleston, South Carolina Metropolitan Area
-
Sales Executive
Intuitive Life Financial- Charleston
-
Coach
Only for registered members Charleston
-
Coach
Only for registered members Charleston, SC
-
Store (Manager) Leader Trainee
Only for registered members Charleston, SC
-
Senior Customer Success Manager, Corporate Impact
Only for registered members Charleston, SC
-
Life Insurance Agent
Only for registered members Charleston, SC
-
NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406
Only for registered members Charleston, SC
-
Project Coordinator
Only for registered members Charleston, SC