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- Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
- Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
- Windows Desktop OS support tasks (Win 7 - Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment,
- Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
- Work with vendor's tech support teams to resolve application errors as needed
- Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates
- Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel
- Participate in process re-engineering workshops with business and IT stakeholders
- Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems
- Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues
- Management of Sparc ticketing system for effective workload management; proactive monitoring and trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to other IT team resources
- Alignment with other manufacturing sites and corporate IT to ensure global consistency
- New or updated SOPs related to administration and installation of applications used in the lab/manufacturing environments
- Troubleshooting and replacement of hardware component and systems and system imaging software
- AD account management and network connectivity requirements
- Testing of phone and network patch cables to wall jacks
- Troubleshooting and continuous updates to or creation of knowledge articles
- Timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance
Workstation Support - El Segundo, United States - Diverse Lynx
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Description
Job Title : Workstation Support
Job Location : El Segundo , CA
Type : Contract
Job Description :