Sr. Director of People Business Partnering- Product - Seattle

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, a ...

Job description

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation

We're a fast-growing AI company headquartered in the Bay Area, building cutting-edge solutions that are transforming the customer experience. With nearly 40% of our workforce in Product & Engineering we're investing heavily in innovation and scaling thoughtfully.

We're looking for a strategic Sr. Director of People Business Partnering to support our global Product & Engineering organization. In this high-impact role, you'll be a trusted advisor to senior leaders, helping drive organizational design, leadership development, and team effectiveness as we grow. You'll lead a small team of global People Business Partners and partner closely with cross-functional People COEs to shape and scale our people strategy globally.

Responsibilities 

• Act as a trusted advisor to senior leaders in Product and Engineering on all things people-related: organizational design, change management, leadership development, and workforce planning.
• Lead a lean team of global People Business Partners to support the growing needs of our global P&E population.
• Partner closely with leaders across the US, India and Portugal to ensure a globally aligned, locally relevant people strategy.
• Drive key talent initiatives such as performance management, succession planning, engagement surveys, and employee experience.
• Analyze people data and trends to proactively identify opportunities and recommend solutions to improve organizational health, design and effectiveness.
• Collaborate with People COEs to roll out programs in L&D, DEI, compensation, and recruiting that support our business goals.
• Help scale and evolve our PBP function as we continue to grow rapidly across markets and time zones.

Requirements

• 10+ years of progressive People experience, including 5+ years as a People Business Partner supporting technical organizations.
• Experience working in high-growth tech environments, ideally with global, distributed teams.
• Strong business acumen with the ability to balance strategic thinking with execution.
• Proven track record of building and influencing senior leadership relationships.
• Comfortable navigating ambiguity, driving change, and operating with a strong sense of ownership.
• Experience managing and developing high-performing People teams.
• Exceptional communication, collaboration, and problem-solving skills.
• Experience in an AI or SaaS company.

Pay Range (Base Pay):   $176,000 - $264,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. 

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. 

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 1/26/2026.

All questions or concerns about this posting should be directed to the Talent team at

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.