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Customer Service Representative
1 week ago
Redner's Markets Scranton, United StatesTo provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of custo Customer Service Representati ...
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Customer Service Representative
6 days ago
FASTSIGNS #290101 Scranton, United StatesJob Description · Job DescriptionFASTSIGNS #290101 is hiring for a Customer Service Representative to join our team · Benefits/Perks:Competitive Pay · No Weekends · Paid Vacation and Holidays · Ongoing Training Opportunities · A Successful FASTSIGNS Customer Service Representativ ...
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On-Site Service Representative
1 week ago
W.W. Grainger, Inc. Scranton, United States Part timeWork Location Type: Onsite · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep ...
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Area Service Representative
1 week ago
Rug Doctor Scranton, United StatesJOIN THE RUG DOCTOR CLEAN TEAM: Area Service Representative · Rug Doctor is hiring a full-time, Monday-Friday, Area Service Representative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while providing supe ...
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customer service representative
1 week ago
Family Dollar Scranton, United StatesFamily Dollar - 701 PRESCOTT AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
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Field Service Representative
2 weeks ago
American Water Scranton, United StatesRequisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our ...
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Customer Service Representative
3 weeks ago
Azek Co. Scranton, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01466 Showing 1 location **Job Details** · **Description** · **THE AZEK COMPANY -Join our winning team** · We are the industry-leading manufacturer of beautiful, low ...
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Guest Services Representative
1 week ago
Live Nation Entertainment Scranton, United StatesLive Nation Entertainment - JobID: JR-68060 [Restaurant Associate] As a Guest Service Rep at Live Nation, you'll: Greet all guests promptly and courteously in a professional manner; Be responsible for quality of service offered to patrons of all House of Blues venues; Effectively ...
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Bilingual Customer Service Representative
1 week ago
Help at Home Scranton, United StatesTitle: Bilingual Care Supervisor · Function or Dept.: Operations · Category: Branch Administration · Location: · Reports to: Care Manager · FLSA Classification: Non-Exempt · Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to ...
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Rotech Healthcare Scranton, United StatesWe are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment Medical Equipment, Customer S ...
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Customer Service Representative
16 hours ago
Elizabeth Cavallin Rushefski - State Farm Agent Old Forge, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
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customer service representative
5 days ago
Family Dollar Olyphant, United StatesFamily Dollar - 301 LACKAWANNA AVE. [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete c ...
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Customer Service Representative
3 weeks ago
PSG Global Solutions Careers Scranton, United StatesApply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Customer Service Representative, working in Banking/Finance industry in Scranton, Pennsylvania, United States. · Assist customers wit ...
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Customer Service Representative
4 weeks ago
FASTSIGNS #290101 Scranton, United StatesFASTSIGNS #290101 is hiring for a Customer Service Representative to join our team · Benefits/Perks: · - Competitive Pay · - No Weekends · - Paid Vacation and Holidays Ongoing Training Opportunities · A Successful FASTSIGNS Customer Service Representative Will: · - Be the initial ...
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Purchasing and Customer Service Representative
2 weeks ago
Penn Furniture Scranton, United StatesOverview: · **Responsibilities**: · - Manage customer inquiries and provide appropriate solutions · - Coordinate with internal teams to ensure customer needs are met · - Monitor inventory levels and assist with sourcing products · - Collaborate with vendors to optimize pricing an ...
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Customer Service Representative
2 weeks ago
SP Plus Corporation Pittston, United StatesEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Responsibilities Assists customers in making payment to fully automated revenue control equipment. Helps custome Customer Service Representati ...
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Field Service Representative
3 weeks ago
Volt Pittston, United StatesJob Description · Job DescriptionVolt is immediately hiring for Field Service Representative in Pittston, PA. · The Impact You'll Make in this Role · This position is responsible for providing world class customer service during the provision, return and servicing of medical equi ...
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Technical Service Representative
16 hours ago
INX International Ink Co. Pittston, United StatesJob Description · Job DescriptionCompany Description · Welcome Are you seeking a global, well-established and innovative company that's part of an industry with exciting growth potential? Then, start your Colorful Career with INX A Great Place to Work-CertifiedTM company · INX In ...
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Customer Service Representative/teller I
2 weeks ago
Citizens Savings Bank Scranton, United States Part time**Citizens Savings Bank, a local Community Bank, is seeking to hire a Part Time Customer Service Representative/Teller I in our South Scranton Branch at 702 Cedar Ave, Scranton, PA 18505** · - **If you believe in the importance of working with a dedicated team committed to provid ...
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Customer Service Representative
1 week ago
TEKsystems Wilkes-Barre, United States*TEKSystems is currently hiring multiple customer service representatives in Wilkes-Barre, PA This is an entry-level customer service role that provides the opportunity to begin a career in an office/corporate driven environment. Please see the details below and if interested, su ...
MyWebsite Customer Service Representative - Scranton, United States - IONOS Inc
Description
Customer Service
Scranton, PA, USA
Base + Commission
Full Time
*Benefits Eligible*
Do **YOU**
Do **YOU**
Do **YOU**
Do **YOU**
Then **WE** want to meet **YOU**
**100% work from home**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence. This position must be filled with a Pennsylvania resident and is a 100% remote opportunity.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
**Job Summary:**
The MyWebsite Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. MyWebsite Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
**Specific Responsibilities:**
Resolving customer issues via phone, email and chat
Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
Demonstrating both technical proficiency and effective soft skills in resolving customer issues
Recommending and selling the right products and services based on customer's business and personal needs
Effectively managing self to meet departmental goals and resolve incoming workload efficiently
**Qualifications:**
Technical support and customer service experience is a plus
Strong written and spoken communication skills
Ability to adapt to changing products and processes
Ability to process and document phone calls, chats and emails efficiently
Ability to project a positive and helpful attitude to customers and colleagues
General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
