- Provide basic customer support and account maintenance via phone, email, or chat
- Scope customers to determine their PCI Self Assessment Questionnaire type
- Help customers navigate and understand the PCI Self Assessment Questionnaire
- Fluent in English and French
- Customer support experience
- Call center experience
- Basic computer skills (i.e. typing, email, web browser)
- Technical troubleshooting
- Desire to learn and grow
- Excellent written and oral communication skills
- Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
- Familiar with PCI-DSS
- HTML and JavaScript knowledge
- Basic understanding of networks and network devices
- Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)
-
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, ...
Orem, Utah, , United States $45,000 - $80,000 (USD) per year1 week ago
-
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, ...
Orem $40,000 - $75,000 (USD) per year1 day ago
-
We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. · ...
Orem2 months ago
-
We are looking for highly motivated and resourceful individuals dedicated to providing world-class support by delivering exceptional service in every customer interaction. · You will primarily focus on supporting customers of a well-known lending company, offering assistance with ...
Orem1 month ago
-
Foundever is looking for highly motivated and resourceful individuals dedicated to providing world-class support by delivering exceptional service in every customer interaction. · ...
Orem, UT1 month ago
-
Vivint Smart Home is looking for Customer Support Professionals to join their front-line ranks. As a Support Specialist, you will take inbound and outbound calls from new customers and provide world-class customer service. · Taking inbound and outbound calls from new customers · ...
Provo, UT1 month ago
-
This is an entry level position where you will build a foundation of experience in customer relationship management and operations. · ...
Orem1 month ago
-
Nexio busca un representante de soporte al cliente dedicado para unirse a su equipo eclectico y alto energía. · Desarrolla la habilidad técnica requerida para resolver las inquietudes comerciales manteniendo una actitud positiva. · ...
Orem Part time2 months ago
-
· Part Time Customer Support Representative · Part-Time 25 hours a week · In person in Orem, UT · Morning shift, 7:00 AM – 12:00 PM · In your interview, we will discuss your availability to create your work schedule. · Nexio is seeking a dedicated Customer Support Representativ ...
Orem, UT, $15,000 - $28,000 (USD) per year Part time1 week ago
-
We are seeking exceptional Technical Support professionals who are passionate about software, technology, and helping people.We are looking for individuals who not only excel in technical expertise but also bring a positive, collaborative spirit to our culture. · ...
Provo1 month ago
-
This position has set hours, Monday - Friday, paid holidays, and full benefits. · Providing support via chat, email, talk, remote session(s) (multi tasking required) · Omni-Channel Support (Chat, Phone, and Email) · Internal collaboration with support, training, and billing depar ...
Provo $40,000 - $60,000 (USD) per year2 weeks ago
-
We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. · Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. · ...
Provo1 month ago
-
About Flex Dental · Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States. · This position has set hours, Monday - ...
Provo, UT $48,000 - $64,000 (USD) per year2 weeks ago
-
Job Overview: · Product specialist for our applications for dental offices. (Tier 1) · Providing support via chat, email, talk, remote session(s) (multi tasking required) · Day to Day Operations: · Omni-Channel Support (Chat, Phone, and Email) · Internal collaboration with suppor ...
Provo, UT $45,000 - $75,000 (USD) per year1 week ago
-
Customer Support Representative · Covr is a scheduling and labor management tool built specifically for the nursing home industry. We are a group of dedicated professionals seeking to support and uplift those serving on the front lines of health care. Our software enables nursing ...
Lindon, UT3 days ago
-
We're on a mission to ensure that people in all lines of work have access to retirement benefits. · Manage a steady volume of inbound customer inquiries. · Work cross-functionally with internal and external partners to solve customer issues. · ...
Lindon $18 - $21 (USD)1 month ago
-
We are seeking a dedicated Customer Support Representative to join our team. This role involves developing technical expertise and maintaining a positive attitude for customer satisfaction. · ...
Orem, UT Part time1 month ago
-
This position has set hours and full benefits. As a product specialist for our applications for dental offices, you will provide support via chat, email and remote sessions. The ideal candidate will have ability to work collaboratively with all team members, critical thinking/tro ...
Provo, UT $45,000 - $75,000 (USD) per year2 weeks ago
-
Nexio seeks a dedicated Customer Support Representative to join its eclectic and talented team. · Resolve customer issues using provided training and resourcesBuild rapport and effectively problem-solve with customersProvide valuable feedback to Managers, Product Managers, ...
Orem, UT Part time2 months ago
-
We're looking for a friendly, detail-driven, and self-motivated Customer Support Representative to join our growing team You'll be the face of our company—supporting customers through live chat, phone, and video calls, helping them feel confident, supported, and cared for. If you ...
Orem, UT2 weeks ago
-
LuckE13 Landscape Services is seeking a friendly and organized entry-level Remote Customer Service Representative to be the first point of contact for our valued clients. This is an excellent opportunity for a motivated individual to start a career in a remote setting. The ideal ...
Utah County1 week ago
Customer Support - Orem - SecurityMetrics
Description
Customer Support Representative
Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support
SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe
Responsibilities
Required Skills and Experience
Preferred Skills and Experience
-
Customer Support
Only for registered members Orem, Utah, , United States
-
Customer Support Rep
Only for registered members Orem
-
Customer Support Rep
Only for registered members Orem
-
Customer Support Specialist
Only for registered members Orem
-
Customer Support Specialist
Only for registered members Orem, UT
-
Customer Support Professional
Only for registered members Provo, UT
-
Customer Supply Chain Support
Only for registered members Orem
-
Part Time Customer Support Representative
Part time Only for registered members Orem
-
Part Time Customer Support Representative
Part time Only for registered members Orem, UT,
-
Customer Support Technician
Only for registered members Provo
-
Customer Support Technician
Only for registered members Provo
-
Customer Support Professional
Only for registered members Provo
-
Customer Support Technician
Only for registered members Provo, UT
-
Customer Support Technician
Only for registered members Provo, UT
-
Customer Support Representative
Only for registered members Lindon, UT
-
Customer Support Associate I
Only for registered members Lindon
-
Part Time Customer Support Representative
Part time Only for registered members Orem, UT
-
Customer Support Technician
Only for registered members Provo, UT
-
Part Time Customer Support Representative
Part time Only for registered members Orem, UT
-
Remote/Hybrid Customer Support Representative
Only for registered members Orem, UT
-
Remote Customer Service Support
LuckE13 Landscape Services- Utah County