Shift Leader - Malden, United States - Baskin Robbins

Baskin Robbins Malden, United States

3 weeks ago

Description

+ _You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._

**Position Title:** Shift Leader

**Franchise Organization/Location:** Malden

**Reports To:** Restaurant Manager

**Overview**

Shift Leaders are generally responsible for coaching Dunkin Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

**Responsibilities Include:**

Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

Provide great guest serviceand coaches restaurant team members to do the same

Schedule restaurant team members for shifts

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

**Education/Experience:**

Basic computer skills

Fluent in spoken and written English

Previous leadership experience in retail, restaurant or hospitality preferred.

**Key Competencies**

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

Ability to assist with training

Problem solving

Motivating others

**Physical Demands/Working Conditions:**

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

Wearing a headset

Working in a small space

2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.

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