Casino Porter - Las Vegas, United States - MGM Resorts International

Description

PRIMARY PURPOSE:

It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees and guests while establishing and maintaining the cleanliness of assigned areas in the Casino and public areas.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sweeps and removes all wrappers, broken glass, ashtrays, and debris from floor
• Cleans and dusts slot machines, including areas between machines, doors, and woodwork
• Removes scuffmarks and drink spills
• Cleans up biohazard areas
• Cleans slot chairs, polishes their bases, and then returns chairs to proper position
• Vacuums entire assigned stations, moving chairs and other objects to ensure thorough cleaning
• Removes trash, replaces missing ashtrays, and wipes out and cleans all ashtrays and trash cans
• Ensures all equipment is returned to department and all malfunctioning equipment is reported
• Replenishes supplies when necessary
• Responds to and resolves guest challenges in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work safely, including understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions; this also includes being aware of unsafe conditions such as spills, wet areas, debris, and addressing quickly and efficiently
• Able to effectively communicate in English, in both written and verbal forms
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• Six (6) months of general cleaning experience
• Experience with professional cleaning equipment
• Experience in a similar five-star/five-diamond resort environment