Personal Banker I - Ponderay, United States - Idaho State Job Bank

Description

Personal Banker I at Umpqua Bank in Ponderay, Idaho, United States Job Description Personal Banker I Retail Banking Group Ponderay,

Idaho Description About Us:

Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation.

It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive.

Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:
The Personal Banker is responsible for delivering an exceptional customer experience.

They will build new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the customer to the appropriate business partners within the Bank when needed.

+ Provide excellent customer service by providing immediate acknowledgement, identifying, and offering products and services, and responding to inquiries in a timely manner.

+ Develop relationships by consulting with customers.

+ Deliver and package detailed clerical support for deposit and consumer loan accounts, business accounts, collections and wires, safe deposit contracts, and pay and receive transactions.

+ Back up Client Service Specialists. + Stay current and demonstrate knowledge on products and procedures. + Resolve customer issues and requests. + Demonstrate proficiency with basic business, consumer, and trust entities. + Learning consumer lending. + Begin to mentor other team members about products, services, and business partners. + Beginning to back up the Assistant Manager with operational duties and tasks. + Other responsibilities as assigned. About You + High school diploma or equivalent + Knowledge of products and services offered. + Ability to follow Standard Operating Procedures + Cash handling, balancing, and calculating skills. + Ability to complete multiple and varying customer requests in a timely fashion. + Supports the branch goal of identifying and referr To view full details and how to apply, please login or create a Job Seeker account