Support Technician I - Overland Park
2 days ago
Job description
Job TypeFull-time
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services.
Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience.
We are driven by our passion for innovation, growth, and connecting people.If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
This role is located in our Overland Park, KS office.
We are looking for a highly motivated and skilled Support Technician I to join our dynamic and fast-paced IT team.
The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner.
RequirementsResponsibilities:
Troubleshoot hardware and software issue, ensuring timely resolution
Provide technical support to end users via phone, tickets, email and in-person
Document and track issues using our ticketing system, and escalating when necessary
Assist in setting up and configuring computer systems and applications
Maintain accurate user accounts and permissions
Educate users on best practices and IT policies and stay up to date with new technologies
Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Generates and maintains dashboards and reports that track product health and success metrics
Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues
Qualifications
3+ years of experience in IT support
High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
Experience supporting customers in corporate environment
Experience with IT Service Management ticketing systems
Experience with Azure M365 and AWS preferred but not required
Basic understanding of computer systems, networks, and software applications
Strong problem-solving skills and ability to troubleshoot and think logically
Experience with Microsoft Windows and Office, as well as experience with desktop hardware
Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
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