Care Center Manager - Edmonds, United States - Proliance Surgeons, Inc.

Description

Job Description

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we've experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more Check out our main career site for more details at

Be Part of Who We Are

Position Summary

To drive our growth and enable our excellence in care, we need leaders, developers and guides. Our vision is to provide excellent surgical and clinical care for every patient, every day. Every team member delivering or managing direct care provides superior clinical excellence. The Care Center Manager is an integral member of this team and is responsible for the supervision, direction and coordination of the day-to-day administrative and operations of the clinic and any respective satellite locations.

Travel among Puget Sound ENT's First Hill (Seattle), Edmonds, and Mill Creek (Everett) offices required, based on business needs.

Key Duties and Responsibilities

The key duties and responsibilities include, but are not limited to:

• Developing and maintaining a patient-focused customer service environment that maximizes patient, physician and employee satisfaction.
• In collaboration with the Administrator, Executive Director and/or Physician leadership as appropriate: manage the recruitment, hiring, onboarding performance management, coaching and feedback and employment decisions of direct reports and the care center.
• Oversees and supports the ASC Director as needed, to include:
  • Communication, patient scheduling and insurance authorization processes with care center teammates
  • Significant financial, staffing and major equipment purchase decisions
  • Allocation of block time, monitoring block time utilization and adjusting as necessary to ensure efficient operation of the ASC.
  • Operation of the center in accordance with federal and state regulation
  • Ensures the ASC governing body meets at least quarterly and provides necessary oversight for the ASC in accordance with Medicare, Department of Health and accreditation standards.
• Schedule, coach, supervise and guide staff to meet the daily operational objectives of the Practice, including flexing staff to meet or exceed the needs and goals of the Practice.
• Organize, monitor and delegate routine work flow of the clinic team, including phone calls, registration, co-pay and clinic cash collection, insurance verification, check-out, medical records, filing, scanning, indexing, dictation, paper/fax and mail distribution.
• Monitor flow of patients from check-in to check out to minimize delays. Oversee volume of patient interaction at all points of interaction from phones, check-in, and business office flow to reassign staff as needed to maximize service.
• Direct liaison with Administrator or Executive Director and physicians to assure that patient needs are met/exceeded, quality standards are maintained, costs are controlled and productivity is maximized.
• Act as a working Supervisor with ability to fill in and perform the duties in applicable positions, continuously refreshing your own Practice skills.
• Establish, maintain and update protocols and ensure that timely and accurate information is captured and disseminated to staff.
• Develop and implement initiatives related to quality, efficiency, teamwork and customer service. Plan, evaluate, recommend and implement new initiatives when appropriate.
• Develop role specific performance expectations, provide training and development plans and timely feedback for all employees, ensuring skill benchmarks are met or exceeded in timely manner. Conduct period performance review and development discussions, including annual reviews.
• Identify and implement opportunities to build employee morale, individual motivation and engagement. Work in direct collaboration with your Human Resources and Management Team to ensure progressive, fair and consistent policies are in place for the best associate outcomes.
• Assure clean and safe work environment that presents well to the public and protects staff.
• Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.
• Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. Plans and initiates process improvement and cost reduction opportunities.
• Assist Business Office and ancillaries in resolving requests for information and organize annual purge of medical records.
• Oversee or delegate ordering of office and medical supplies for the office. Ensures proper PAR levels are maintained and supplies are not stored in excess.
• Oversees and supports the MRI/CT/X-Ray team and center as needed, to include:
  • Recruit and provide for the supervision of appropriately licensed radiology personnel.
  • Ensure that radiology equipment is maintained in accordance with manufacturer's instructions and inspected as necessary to comply with State regulations.
  • Evaluate new or replacement equipment as needed per service needs identified by physicians
  • Ensure that all radiology services are provide in accordance with State regulations.
  • Ensure appropriate supervision such that staff operate equipment appropriately and comply with all safety standards and policies and procedures
  • Oversee services provided by contracted radiologists (if any)
  • If desired by Care Center physicians, maintain accreditation for radiology services.
• Oversees and supports the Audiology team and center as needed, to include:
  • Recruit and supervise appropriately credentialed and licensed audiologists.
  • Ensure efficient operations of audiology services and that services are adequately staffed to support patient needs.
  • Oversee purchasing of hearing aids and other supplies
  • Ensure that services are documented in accordance with Medicare and other guidelines and that appropriate revenue cycle functions are in place.
• Oversees and supports the ASC Director as needed, to include:
  • Communication, patient scheduling and insurance authorization processes with care center teammates
  • Significant financial, staffing and major equipment purchase decisions
  • Allocation of block time, monitoring block time utilization and adjusting as necessary to ensure efficient operation of the ASC.
  • Operation of the center in accordance with federal and state regulation
  • Ensures the ASC governing body meets at least quarterly and provides necessary oversight for the ASC in accordance with Medicare, Department of Health and accreditation standards.
• Perform other duties as assigned.

Education/Experience

• Associates or Bachelor's degree in Business Administration, Management, or Health Care Administration preferred. Experience in lieu of formal degree will be considered.
• Minimum of 5 to 7 years in a medical office setting. Two to three years' medical office experience as Manager or Supervisor preferred.

Knowledge, Skills and Abilities

• Strong knowledge of medical terminology; completion of medical terminology or anatomy and physiology course/course work in related field preferred.
• Demonstrated strong analytical troubleshooting and problem-solving skills
• Working knowledge of healthcare workflow and processes.
• Working knowledge of software applications including MS Office applications, practice management and EHR products.
• Demonstrated proficiency in all forms of communications and the development of strong interpersonal relationships.
• Demonstrated skills in operations, human resources and people management, physician relations and financial management.
• Knowledge required of ICD-10 and CPT coding and how it affects reimbursement from third party payers.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. Requires working under stressful conditions or working irregular hours.

Comments

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.