Regional Account Director - New York, United States - Epiq

    Epiq
    Epiq New York, United States

    2 weeks ago

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    Description

    Vaccination Required

    18M REVENUE

    45 Locations

    250 FTEs

    Responsible for developing and guiding the implementation of the account specific business plan; achieving account profitability and sales targets; serving as the primary escalation account contact; providing account leadership and mentorship to the Regional Operations Manager (where applicable). The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives using technology and team development.

    Essential Job Responsibilities

    • Manage and oversee all assigned GBTS accounts and personnel for clients with multiple locations regionally
    • Oversee the regional operations manager and potentially other employees at a specific site location while maintaining indirect management at multiple locations
    • Responsible for the indirect management of personnel, equipment and all other company assets at multiple locations
    • Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably
    • Develop strategies to achieve 100% client satisfaction
    • Expected to uphold the Standards of Service and best practices developed by Epiq
    • Strategically engage Epiq resources to support proactive solutions and industry trends with customer base

    Qualifications & Characteristics

    • Bachelors degree required
    • Experience managing multi-site and mutli-client operations
    • Minimum 5 years experience in business process outsourcing industry
    • Minimum 2 years management experience with heavy profit and loss responsibility
    • Minimum of 2 years professional level work experience in a production environment and/or a client-service oriented field
    • Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
    • Knowledge of copy machines and utilization of typical office services equipment and technology
    • Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start dat