Patient Account Collector - Pasadena - Alura Workforce Solutions

    Alura Workforce Solutions
    Alura Workforce Solutions Pasadena

    2 days ago

    Description
    Position
    Patient Account Collector
    Fertility Claims
    About our Client
    Our client is one of Southern California's leading fertility centers, providing compassionate, state-of-the-art reproductive care for over 35 years. With multiple locations across Los Angeles, Orange County, and the Inland Empire, their board-certified physicians and clinical teams have helped thousands of individuals and couples build families through personalized treatment and advanced technology. Committed to innovation, inclusivity, and patient-centered care, our client remains a trusted leader in reproductive medicine and family-building care.
    Position Overview
    We are seeking a dedicated and experienced patient account/self-pay collector to join our client's team. Your primary responsibility will be to follow up on unpaid patient fertility claim balances, ensuring a high level of patient-customer service throughout the process.
    Key Responsibilities:
    • Provide excellent patient-customer service.
    • Make outbound calls to patients to collect open balances.
    • Notify customers with high balances and mail past-due notices.
    • Review and reconcile patient ledger and balances.
    • Follow up on the status of payments.
    • Itemize and print courtesy statements for patients.
    • Perform other duties as assigned.
    Qualifications
    • Minimum one-year billing and/or collections experience
    • Fertility A/R experience is highly preferred but not required.
    • Excellent customer service skills.
    • Knowledge of soft collection techniques.
    • Compassionate, understanding, and patient-centric approach.
    • Proficiency in Microsoft Word and Excel preferred.
    • Data entry skills and typing speed of 40 wpm.
    • High School diploma or equivalent.
    Benefits
    • Free Healthcare
    • Free Fertility Services
    • (15) Days PTO that grows based on Tenure
    • (7) Paid Holidays
    • 401(k)
    • Life Insurance
    • Employee Assistance Program
    Additional Information
    • Direct Placement
    • Compensation Commensurate with Experience
    • Candidates with Fertility revenue cycle experience are highly preferred

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