Account Manager - Vancouver - Software Ventures International

    Software Ventures International
    Software Ventures International Vancouver

    13 hours ago

    $55,000 - $105,000 (USD) per year *
    Description

    Job Summary

    We are seeking a proactive and client-focused Account Manager to manage and grow strategic client accounts across our Software and BPO services portfolio. The Account Manager will serve as the primary liaison between clients and internal teams, ensuring successful delivery of software solutions and outsourced business processes while driving account expansion and long-term partnerships.

    Key Responsibilities

    • Act as the primary point of contact for assigned software and BPO client accounts
    • Build and maintain strong, long-term relationships with client stakeholders and decision-makers
    • Understand client business processes and technology needs to align appropriate software and BPO solutions
    • Partner closely with the business development team to support new client acquisition efforts
    • Liaison with offshore partners to ensure successful delivery of services
    • Manage ongoing engagements including software implementation, application support, and outsourced operations
    • Drive revenue growth through renewals, upselling, and cross-selling of software and BPO services
    • Develop and execute strategic account plans to meet revenue, retention, and satisfaction goals
    • Translate client requirements into clear business and functional requirements
    • Coordinate with technical, production, operations, and support teams to ensure delivery aligns with client expectations
    • Develop sales forecasts and targets, monitor account performance, service quality, and customer satisfaction metrics
    • Manage client communications, QBRs (Quarterly Business Reviews), and executive updates
    • Address client issues and escalations, ensuring timely and effective resolution
    • Prepare forecasts, proposals, and regular account reports
    • Ensure contract compliance, scope management, and change control

    Required Qualifications

    • Bachelor's degree in Business, Information Technology, Operations, or a related field
    • 3–5 years of experience in account management within software, BPO, IT services, or outsourcing environments
    • Experience managing US-based clients and multi-stakeholder relationships
    • Strong understanding of software delivery models and BPO/outsourcing operations
    • Proven ability to grow existing accounts and manage complex client engagements
    • Excellent communication, negotiation, and presentation skills

    Preferred Qualifications

    • Experience in a company offering both technology and BPO services
    • Familiarity with SLA-driven delivery models and operational KPIs
    • Experience managing onshore/offshore delivery teams
    • Exposure to contract types including subscription, T&M, fixed-price, and managed services

    Key Skills & Competencies

    • Client Relationship Management
    • Account Growth & Retention
    • Strategic Account Planning
    • SLA & KPI Management
    • Cross-functional Coordination
    • Problem Solving & Escalation Management
    * This salary range is an estimation made by beBee
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