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- Serve as the Tier-1 point of contact for all user issues, reviewing tickets and escalating as necessary.
- Assist users with onboarding, account setup, renewal, and reactivation processes.
- Provide technical support for both macOS and Windows-based computers.
- Maintain enrollment records in Apple Business Manager and JAMF Pro.
- Facilitate access support for projects, user groups, mailing lists, and Slack channels.
- Conduct basic debugging of multi-factor authentication setups.
- Collaborate on the documentation of "getting started" guides for accounts, system access, and basic IT services.
- 1-2 years of experience in Tier-1 or Tier-2 technical support, help desk, or similar roles.
- Proficiency in self-guided troubleshooting.
- Direct experience with ticketing software (ServiceNow, etc.).
- Strong verbal and written communication skills.
- Familiarity with both Windows and macOS operating systems.
- Experience in UNIX or Linux environments.
- Proficiency in shell scripting or other coding/scripting languages.
End User Support Specialist - Chicago, United States - TeamSoft
Description
TeamSoft IT Solution's client is looking for a contract Tier 1 End User Support.
Tier 1 End User Support Job Summary:
Tier 1 End User Support Qualifications:
Key Skills:
Bonus Skills: