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- Responsible for the overall enterprise-wide effectiveness and efficiency of all
- Oversees, coordinates, and monitors all support, administration, and operational
- In alignment with the architecture functions, the Director of Infrastructure and
- Develops, deploys, and improves the full spectrum of IT operations processes.
- Ensures the infrastructure is designed and managed to achieve and maintain high levels
- Ensures all infrastructure systems configuration and operating procedures are fully
- Interacts with and manages outside vendors, outsourcers, and service providers to
- Provides leadership and management in the planning and management of infrastructure
- Establishes, monitors, and analyzes performance metrics and service level agreements
- Assess the qualifications of candidates and hire employees to perform job duties to
- Perform functions typically associated with managing and leading others, including
- Set expectations, counsel, commend, and manage employee performance on an
- Conduct regularly scheduled meetings with employees to communicate work plans,
- Recognize employee achievement.
- Facilitate effective and collaborative working relationships among staff.
- AWS
- Azure
- Active Directory
- Windows Server
- SQL Server
- Azure
- Splunk
- Terraform
- Cloudwatch
- Dynatrace
- Application Insights
- Solarwinds
- LogRocket
- Cisco
- Meraki
- Jira Service Management
- Jira Software
- StatusPage
- Confluence
- OpsGenie
- Bitbucket
- Google Workspace Enterprise Plus
- Vonage
- NICE CXOne
- AWS
- Kodda
- Spark
- AWS
- Communicate and support the company mission, vision and values of the organization,
- Analyze issues before making decisions; use sound judgment, consider immediate and
- Apply technical/functional expertise, use financial acumen and is business savvy, provide
- Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
- Drive for results, willing to take a stand for the good of the organization, make sacrifices
- Uses rigorous logic and systems thinking methods to understand and solve difficult
- Foster open two-way communication, speak with impact, listen and respond with
- Apply influence skills; build talent and bench strength; coach and develop people;
- Inspire trust, demonstrate adaptability and flexibility, practice self-development.
- Encourage frequent, open communications, accessible, visible in the organization,
- Bachelor's degree in Computer Science, Information Systems or a related field
- 6 years of IT technical infrastructure management experience
- 5 or more years of leadership responsibilities, managing groups and teams which
- 12-15 years of overall infrastructure and operations experience
- Experience in vendor management
- Demonstrated knowledge of the ITSM principles including relevant methodologies, tools
- Experience leading IT transformational initiatives in complex and dynamic environments
Director of Infrastructure and Operations - Carmel, United States - Byrider
Description
Job Summary:
The Director, Infrastructure and Operations role is part of the Byrider IT leadership organization
reporting directly to Byrider's CIO. All operational engineering roles will report to the Director
including DevOps, SysOps, NetOps, DBA and Data Architecture. This role will carry significant
exposure to all business partners as well as the Byrider senior management team and franchise
boards.
The Director of Infrastructure and Operations is responsible for the effective and efficient
delivery of all cloud managed and internal IT infrastructure used to support business processes,
services and end users across the enterprise. This is achieved through the effective delivery of
IT services through the management and orchestration of people, products,
providers/contractors and processes.
The ideal candidate will have a good balance of leadership and technical skills as they will be
leading a skilled group or engineers as Byrider continues its infrastructure transformation to a
100% cloud footprint. A deep understanding of the various public and private cloud platforms
will position the candidate for success.
Specific Responsibilities:
high levels of functionality, performance, and business alignment.
performance, problem management / elimination, PCI compliance, and IT disaster
recovery.
processes. Systematically monitors for problem and opportunity areas and is proactive in
assessing and making recommendations for improvement.
quality and delivery of service across a tiered IT support model.
administration.
Products and Stacks:
Public Cloud Platforms:
Microsoft Stack:
Monitoring, Management and Performance
Tools:
Network:
Atlassian Stack:
Google:
Phone System:
Data Warehouse:
Skills and Qualities:
maximum impact on productivity.
private forums.
Educational Requirements:
Experience Required:
employees
Byrider is an Equal Employment Opportunity (EEO) employer.
It is the policy of Byrider to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.