Chat Support Agent - Remote
2 days ago
Job description
This is a remote position.
Join our Medical Marijuana Clinic as a Chat Support Agent and become a vital part of a growing health, wellness, and fitness community. In this role, you'll engage directly with clients seeking guidance and support, helping them navigate their wellness journey with confidence and care.
This position offers a unique opportunity to blend customer service excellence with a passion for holistic health, ensuring every interaction is informative, respectful, and supportive.
Location: United States (Remote)
Key Objectives
- Provide timely, accurate, and empathetic support to clients through live chat platforms.
- Assist clients with inquiries related to medical marijuana products, services, and clinic procedures.
- Ensure a positive and seamless customer experience that aligns with our commitment to health and wellness.
Pay: $29 - $31 per hour
Responsibilities
- Respond promptly and professionally to incoming chat inquiries from clients and prospective patients.
- Deliver clear and accurate information about medical marijuana treatments, clinic policies, and appointment scheduling.
- Document all customer interactions thoroughly and maintain detailed records in the CRM system.
- Collaborate with clinical and administrative teams to resolve complex client issues efficiently.
- Identify opportunities to educate clients on wellness options and promote available services.
- Maintain up-to-date knowledge of industry regulations and product offerings to ensure compliance and accuracy.
- Contribute to continuous improvement initiatives by sharing client feedback and insights.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous experience in customer service, preferably in healthcare, wellness, or related industries.
- Strong written communication skills with the ability to convey complex information clearly and compassionately.
- Comfortable working with digital communication tools and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic understanding of medical marijuana and health regulations is a plus.
- Demonstrated problem-solving skills and a customer-first mindset.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional growth and ongoing training.
- Supportive and inclusive workplace culture focused on employee wellbeing.
- Flexible work schedules and remote work options available.
- Employee discounts on clinic products and services.
High school diploma or equivalent required; associate or bachelor's degree preferred.
Previous experience in customer service, preferably in healthcare, wellness, or related industries.
Strong written communication skills with the ability to convey complex information clearly and compassionately.
Comfortable working with digital communication tools and CRM software.
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