Field Service Engineer - Irvine, United States - Brown & Brown
Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is looking for a Field Service Engineer to join our growing team As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff.
The role requires a good combination of technical and customer service skills.WHAT YOU'LL DO:
Support the IT infrastructure for a department or office including the physical network, servers and applicationsSupport the desktop environment and physical security at local officeConducts evaluation of the technology process problems and recommends solutionsProvides support for complex computing environment in areas such as hardware, software and networksPerform support for special applications requiring extensive knowledge and expertiseMay design and delivery training for enterprise tools and applicationsExecutes core administration tasks and functions in specific area assigned within guidelines and service levelsFollow up on outstanding requests/incidents and ensure timely resolutionCoordinate and support the use of audio and video equipment in conference roomsIdentify and automate processes to improve customer support servicesManage and monitor internal assets to ensure accurate inventory recordsTravel to local offices, when needed to support the IT hardware infrastructure.
Performs other duties as assignedWHAT YOU'LL NEED:
Windows desktop environments, Win 10 and Office 365 SuiteIntermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policySecurity enablement on Mobile devices (iOS, Android)Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual servicesFile server knowledge and File Sharing systems, and SFTP applicationsSecurity products such as laptop encryption, backup, anti-virusExperience with remote desktop support tools, VPN and VDI environmentsStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersKnowledge of Information Security, Network Security, Firewall Administration, System AdministrationPreferredKnowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance moduleSharePoint Security, role base security definitions and deploymentExperience in an SD-WAN and/or MPLS network environmentPrevious experience working in a SOX and HIPAA environment a plusMore than 4 years' experience working in an office/enterprise setting supporting Windows/
MACWHAT WE OFFER:
Excellent growth and advancement opportunitiesCompetitive pay based on experienceDiscretionary Time Off (DTO)
Generous benefits package:
health, dental, vision, 401(k), etc.
Employee Stock Purchase PlanWe are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.