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    Customer Service Specialist - San Antonio, United States - Myedusolutions

    Myedusolutions
    Myedusolutions San Antonio, United States

    4 weeks ago

    Default job background
    Part time
    Description

    San Antonio, TX, USA

    20.00

    Hourly

    Part Time

    *Medical, Paid Time Off, 401K, Paid Training, Student Loan Forgiveness*

    We are hiring a ***Part-Time Customer Service Specialists*** who thrive in professional non-call center environments and have a passion for helping others.

    If you answered YES to the 3 questions above, then you are who we are looking for

    This position is part of the Customer Care Team who is responsible for relationship building with our current clients. Your communication skills both verbal and written will be important in providing information in a professional manner.

    **WHO WE ARE*:***

    ***My Education Solutions'*** (MES) mission is to help clients successfully reduce their student loan debt through counseling, enrollment, and administrative services of the Federal Student Loan Forgiveness programs, so our clients can afford to live the life they dreamed of when they decided to advance their education.

    **Ideal candidates will** :

    Listen with empathy and let them know that you and MES cares about helping them.

    Apply knowledge learned in MES Training to help clients' lives.

    Use Salesforce CRM, Zendesk and Ring Central to provide consistent service.

    Obtain referrals and customer google reviews.

    Provide Welcome and Birthday calls, help clients navigate in Client Advocacy Portal.

    Obtain necessary client documents and submit for timely renewals

    Communicate through a variety of platforms: VOIP system, chat, email, and text.

    Continuously learn and grow to provide white glove service.

    Strive to meet company and personal goals.

    **QUALIFICATIONS** :

    Passionate about helping others and making a difference

    Ability to quickly form Relationships and establish trust

    Desire to Learn More Skills to Help Clients and to Earn More Money

    Positive Attitude and Engagement in Learning Process

    High Level of Competency with Technology

    Excellent verbal, written, and interpersonal communication skills.

    1 year+ counseling over the phone or related customer service experience

    HS Diploma, Bachelor's Degree preferred

    Bilingual a Plus

    **Schedule: Part-Time**

    Work 20-30 hours weekly Monday - Saturday

    Top 25 Woman Owned Financial Company in San Antonio

    Strong Culture of Fun, Collaboration & Excellence

    Fast Paced, Technology Forward with lots of Opportunity for Advancement

    Generous Compensation Plan & Health Benefits

    Paid Time Off (15 Days) & Paid Holidays

    *Best Places to Work-Small Employer* by SA Business Journal (2019, 2021)

    Ranked #47 -*Fastest Growing Private Company in Texas* by Inc. 5000 Magazine 2021

    Recognizes value and rewards employees who are part of our success

    Hybrid Work Environments Available After Training Period.

    Community Involvement Opportunities

    Join a Fun and Caring Team that is Making a Real Difference Every Day

    **EQUAL OPPORTUNITY EMPLOYER**

    My Education Solutions Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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