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    Front Desk Concierge- Overnight Position - Detroit, United States - ROOST Detroit

    ROOST Detroit
    ROOST Detroit Detroit, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest's stay.

    We are searching for a passionate candidate to join our overnight front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.

    Job Duties:

    • Manage online, phone, and in-person room reservations
    • Welcome guests, check them in, distribute room keys and explain the hotel's amenities
    • Take payment from customers
    • Respond to guests' issues and complaints in a friendly, timely manner
    • Explain local amenities and attractions to guests
    • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
    • Assist customers with the planning of special events
    • Arrange specialized services for VIP customers
    • Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.


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