Senior Operations Program Manager - Mountain View - Samsung Electronics America North America

    Samsung Electronics America North America
    Samsung Electronics America North America Mountain View

    1 week ago

    Default job background
    Description

    We are seeking a highly motivated individual with a strong background in Operations program management. As an Operations Program Manager in the Samsung Ads Product and Engineering (P&E) Organization, you will contribute to developing strategic planning & intake, quarterly roadmap planning, and execution process.

    Responsibilities

    • Develop and execute the P&E's strategic planning by collaborating with various stakeholders to collect intake requests and coordinate planning and prioritization activities.
    • E nsure the strategic planning and prioritization align with the organization's goals.
    • Publish the organization's quarterly committed roadmaps to stakeholders.
    • Establish governance around execution to ensure teams deliver against the roadmap commits.
    • Define organization-level KPIs for Agile development teams to measure their performance.
    • Implement productivity metrics leveraging Jira and BI tools that are insightful and help leadership make informed decisions.
    • We are building a data-oriented culture, adopting tools and process improvement projects to achieve operational and business goals.
    • Provide data insights and recommendations to functional leaders on operational efficiencies.
    • Provide visibility to the stakeholder community on the organization's key milestones and business value.
    • Drive the planning, execution, and reviews of organization-level OKRs and MBOs.
    • Maintain an active list of stakeholders, planning schedules, and templates.
    • Drive collaboration with cross-functional teams across multiple geographies.
    • Meticulously plan and conduct workshops with large audience groups, track and follow up on action items to closure.
    • Identify and mitigate risks early, promoting a smoother path to success and reducing potential disruptions.
    • Provide uniform stakeholder experience through consistent communication and transparency regarding program status, resource requirements, priorities, risks, and issues.

    Required Skills and Experiences

    • Bachelor's in computer science, engineering, business administration, or a related field or equivalent experience.
    • 10-12 years in program management of software development projects. The candidate will possess a minimum of four years in an operations role.
    • Experience in strategic planning, portfolio management, and roadmap planning.
    • Experience leading organizational process improvements.
    • Solid understanding of the software development lifecycle.
    • Confident problem solver who demonstrates critical thinking and collaboration skills.
    • Exceptional leadership, time management, organizational, and facilitation skills.

    MUST HAVE Skills:

    • Operations experience - At least four years of current operations experience.
    • Work with engineering teams for capacity planning, program increment planning, and allocation of resources to prioritized initiatives.
    • Proficiency in Agile Methodology and Metrics.
    • Hands-on experience with the JIRA Platform and Confluence.

    Preferred Qualifications

    • Experience in digital advertising, mobile, and/or smart TV is a plus.
    • Demonstrated experience in shipping consumer and/or enterprise solutions.
    • Experience simultaneously working on multiple programs with multiple stakeholders.
    • Experience communicating effectively across organizational structures and multiple management levels.
    • PMP certification is a plus.
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