Team Member - Knoxville - Embassy Suites by Hilton Knoxville Downtown

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    Full time Restaurants / Food Service
    Description

    Job Description

    Job Description Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.   From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.   Kana Hotel Group is proud to offer the following benefits:
    • Medical 
    • Vision 
    • Dental
    • 401K 
    • Immediate Pay- earned wage access
    • Vacation time
    • Sick time
    • Holiday pay 
    • Bonus opportunities
    • Brand-specific employee discounts
    • Long term/short term disability
    • Life insurance
      Primary Responsibilities
    • Greet and welcome guests in a warm and friendly manner.
    • Present menus, provide detailed information on dishes and beverages, and make recommendations upon request.
    • Assist in kitchen operations and prepare menu items as directed
    • Take accurate food and beverage orders and relay them to the kitchen and bar staff.
    • Serve food and beverages promptly and efficiently, ensuring guests' needs are met.
    • Monitor and respond to guest needs and requests in a timely manner.
    • Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
    • Follow all safety and sanitation policies when handling food and beverages.
    • Assist with setting up and breaking down dining areas for special events and functions.
    • Process guest payments accurately and efficiently.
    • Work collaboratively with other team members and hotel staff to ensure seamless service.
    • Handle guest complaints and concerns with professionalism and a positive attitude.
    • Stay informed about restaurant and hotel promotions, events, and services to provide guests with accurate information.
    • Other duties as assigned 
      Education/Experience
    • One year restaurant/cook experience is preferred
    • Prior hospitality experience preferred
    • Customer Service experience
    • Knowledge of health department standards of food sanitation and safety practices
      Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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