remote support technicians - Chesterfield - DAIKIN TMI LLC

    DAIKIN TMI LLC
    DAIKIN TMI LLC Chesterfield

    3 days ago

    Default job background
    Full time
    Description

    Job Description

    Please note that this position is fully in-person and not a remote position.

    The job may include:

    • Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, software tools, or email.
    • Technical Support: Provide technical guidance to field technicians on installations, repairs, and system optimizations. Offer assistance in understanding technical manuals, schematics, and wiring diagrams.
    • Customer Support: Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance.
    • Software Diagnostics: Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health.
    • Documentation: Maintain detailed records of customer interactions, issues resolved, and solutions provided. Document recurring problems and suggest preventive measures.
    • Training: Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting.
    • Collaboration: Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements.
    • Additional Tasks: Perform other tasks as assigned.

    Nature & Scope:

    • Strategic Planning: Collaborate with engineering and management teams to develop long-term strategies for control system enhancements and upgrades.
    • Technical Leadership: Provide expert guidance and mentorship to junior technicians, stakeholders, and other team members.
    • Innovation: Drive the adoption of cutting-edge technologies and methodologies to improve system efficiency and reliability.
    • Project Management: Oversee the full lifecycle of control system projects, from initial concept through to commissioning and support.
    • Cross-Functional Collaboration: Work closely with other departments, such as IT, facilities management, and security, to ensure integrated and cohesive system operations.
    • Continuous Improvement: Identify and implement opportunities for process improvements and cost savings.

    Knowledge and Skills:

    • Strong knowledge of Direct Digital Control (DDC) components and major building systems.
    • Proficiency in troubleshooting, maintaining, and calibrating control components.
    • Operational knowledge of mechanical HVAC systems.
    • Computer skills including Microsoft Office.
    • Ability to configure IT Networking components, including routers, ports, switches, firewalls, and addresses.
    • Programming in at least one language or function block.
    • Ability to troubleshoot High and Low voltage electrical systems.
    • Operational knowledge of mechanical HVAC systems.
    • Knowledge of control strategies and devices.

    Experience:

    • At least 3 years of experience in building automation (BAS/MBS) or HVAC control systems.
    • Experience with BAS systems such as Alerton Compass, Desigo, Total Control, and Niagra 4.

    Education:

    • High School Diploma or GED Equivalent.

    The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity, or expression, political affiliation, or any other characteristic protected by law.

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