Front Desk Agent - Ketchikan - Highgate Hotels

Description

Job Title: Front Desk Agent (Seasonal June - September)

Highgate Hotels is a leading real estate investment and hospitality management company. We are seeking a motivated and customer-focused Front Desk Agent to join our team at the Salmon Falls Resort in Ketchikan, Alaska.

Responsibilities:

• Provide exceptional service to guests during check-in, throughout their stay, and at checkout.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Familiarize yourself with all in-house groups and closed-out dates.
• Take room reservations and follow the rate-quoting scenario.
• Utilize proper two-way radio etiquette when communicating with other employees.
• Operate all relevant aspects of the Front Desk computer system efficiently.
• Complete tasks and duties on the shift checklist in a timely manner.
• Maintain and market promotions and guest programs.
• Assist guests with safe deposit boxes.

Qualifications:

• College coursework in a related field is helpful.
• Experience in a hotel or a related field is preferred.
• A high school diploma or equivalent is required.
• Computer experience is necessary.
• Customer Service experience is preferred.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and written with all levels of employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

About Us:

Highgate Hotels is a leading real estate investment and hospitality management company. We have a proven record of developing our diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

Salary Range: $13.00/hour to $18.00/hour