Guest Experience Supervisor - Arlington - On Location

    On Location
    On Location Arlington

    1 hour ago

    $43,000 - $65,000 (USD) per year *
    Description

    We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at AT&T Stadium for the FIFA World Cup. This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey.

    The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures, assisting with guest services execution, and ensuring readiness across hospitality areas at the assigned venue.

    Key Responsibilities

    • Support the Venue Manager and Guest Experience Manager with on-site execution of the Hospitality Program.
    • Supervise assigned Guest Experience staff during match days and event operations.
    • Coordinate with approved vendors and suppliers to ensure services are delivered according to established standards.
    • Assist with implementation of hospitality services across lounges, VIP areas, and designated hospitality spaces.
    • Support access control procedures, including guest tier verification and zone monitoring.
    • Ensure hospitality areas are operationally ready prior to match kick-off.
    • Assist with the distribution of hospitality gifting and staff uniforms.
    • Support execution of approved entertainment activations within hospitality areas.
    • Serve as an on-site point of contact for Guest Experience staff and escalate issues to management as needed.
    • Support guest feedback collection and post-match reporting.
    • Maintain alignment with FIFA brand standards and established hospitality service guidelines.
    • Participate in cross-functional coordination meetings to ensure operational alignment.

    Experience / Qualifications

    • Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).
    • Experience supervising small teams or leading front-line staff.
    • Strong organizational and coordination skills.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Strong interpersonal and communication skills.
    • Experience working with vendors or service providers is an asset.
    • Comfortable working long hours during event operations, including match days.
    • Fluent in English; fluency in Spanish is a plus.
    • Must have existing right-to-work in the country in which the venue is located.
    * This salary range is an estimation made by beBee
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