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- Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment.
- Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customer on administrative and technical matters for assigned projects.
- Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
- This job provides customer support.
Field Service Engineer/ Customer Service Engineer - Sacramento, United States - TekWissen ®
Description
Job Title: Customer Support Engineer
Duration: 6 Months
Location: Sacramento, CA, 94203
Job Type: Contract
Work Type: Onsite
Pay Rate: $41-$41/hr. on w2
Overview
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Description:
TekWissen Group is an equal opportunity employer supporting workforce diversity.