MIDB Facility Coordinator - Twin Cities, United States - University of Minnesota

Description

About the Job

:

30% Customer relations

• Serve as the main contact to provide guidance and resources for all facility/clinic related questions, concerns, or needs

• Act as a liaison between University departments, vendors, and clinic to maximize facility uptime and ensure facility needs are addressed

• Interact with guests and study participants to ensure an enjoyable experience and tend to questions or concerns as they arise

• Expand portfolio of studies by communicating with and providing facility tours for various departments on campus and work with those groups on creating an environment and system within the clinic that would accommodate their study needs

• Prepare and maintain correspondence communications necessary for effective facility operations.

• Point of contact for University Planners and operational oversight of all MIDB Facility projects

• Prepares communications and makes presentations on system enhancements and/or alternatives

25% Building Operations and Safety

• Serve on Building Operations Council, addressing building operations ongoings and concerns and develops policies to increase efficiency in building safety and function

• Perform emergency personnel duties listed under work area representative, floor monitor and emergency safety coordinator

• Serve on the Building Emergency Plan Committee, responsible for annually updating and revising the Building Emergency Plan, attending safety meetings and discussing building safety issues.

• Utilize proactive building management strategies to ensure building operations, access, and security are maintained at the highest level

• Initiate, facilitate, and manage customer security clearances, key, push code, and key safe requests and have strong knowledge of facility clearances

• Order, assign, monitor, and issue keys in line with RFSS and University policy

• Complete online security database entry, access audits, and modifications to ensure security of all buildings is upheld

• Conduct regular facility and perimeter walkthroughs to assess existing conditions, while also proactively seeking, noting, and investigating work orders not yet reported

• Monitor facility space usage and partner with building operation council to ensure efficient use of space and occupancy

• Respond and communicate building emergencies and urgent matters to building occupants in a calm and efficient manner. Issues may include, but are not limited to: equipment failures, unexpected facilities outages and damages, and environmental hazards

• Identify and contact all parties necessary to address urgent issues and to minimize impact on building occupants' safety and research

• Track and schedule preventative maintenance work to optimize facility-related uptime

• Assist Operations Manager with seeking out service providers for RFSS owned research equipment

• Seek out and compare cost-effective estimates for service repairs and preventative maintenance of RFSS's portfolio of equipment and technology

• Implement, execute and enforce health and safety guidelines to adapt to current internal and global safety standards.

• Lead the execution of facility emergency plan in the case of a panic button and/or code pink situation in cooperation with M Health Fairview.

• Ensure appropriate use, maintenance, and calibration of equipment and spaces

25% Administrative and Logistics

• Collaborate with occupants and service providers to develop alternative strategies and accommodations when building disruptions are required

• Create and track blanket POs, standard purchase orders and blanket POs, and work closely with the U of M finance department to ensure purchases are reconciled in a timely manner and financial integrity is maintained

• Assess and provide input on stocking needs based off of customer input

• Regularly meet with M Health clinic director to ensure work orders, custodial and livability issues are addressed in a timely fashion.

• Provide records for users of temperature controlled units when necessary

(15%) Partners with Event and Student Administration Manager
This position partners with Event and Student Administration team to oversee student staff and information desk operations in an effort to maximize their alignment to the mission of RFSS

• Assist Event and Student Administration Manager with a departmental portfolio of conference rooms, event and shared spaces, including scheduling, submission of work orders, spatial and furniture arrangements, and A/V technology

• Collaborate with the Event and Student Administration Manager in the development and implementation of policies and procedures that guarantee delivery of timely, efficient, and courteous service

• Covering shifts in order to minimize desk closures

• Partner with Event and Student Administration team in facilitating on-going training and development opportunities for student staff

• Provide student staff with performance feedback, constructive criticism, and positive coaching aimed at delivering consistent customer service. Ensure these instances are documented and reported to the Event and Student Administration team in a timely manner

• Plan and oversee short-term and long-term student staff projects, including checkpoints and feedback mechanisms

• Provide input for student staff evaluations to the Event and Student Administration team

• Support and collaborate with Event and Student Administration team with recruitment and onboarding of student staff as needed

• Contribute to the facilitation and development of student staff meetings

(5%) Other Duties as Assigned

• Participate in an after-hours on-call rotation

• The employer retains the right to change or assign other duties to this position

This job may be designated as essential.
The employer retains the right to change or assign other duties to this position.

Qualifications

Required Qualifications:

• BA/BS plus two years of experience or a combination of related education and work experience to equal six years; apply knowledge and skill to a recurring task or activity with emphasis typically on precision and timeliness of execution

• Customer service experience

• Experience with Computers: Word, Excel, data entry/processing, & database software in a Windows environment, as well as the Google suite of programs

• Demonstrated/documented ability to clearly communicate in written and spoken English

Preferred Qualifications:

• 2+ years of experience working in a clinical setting

• Demonstrate the ability to deliver quality customer service results while multi-tasking, prioritizing, and meeting deadlines

• Ability to work independently or with little direction

• Experience working under pressure (responding to multiple time-sensitive duties and requests) in a fast-paced diverse customer service environment

• Demonstrate problem-solving, decision-making, and independent thinking abilities, especially when handling the unexpected

• Ability to determine when to seek appropriate guidance from peers and departmental leadership for escalated situations

• Ability to participate in an after-hours call rotation. Ability to respond to building issues, lock-outs, and building emergencies knowledgeably and in a timely fashion. Represent department as a first responder in an after-hours emergency, primarily remotely but also in person as deemed necessary

• Excellent command of organizational, communication, and interpersonal skills, with a strong aptitude for self-motivation

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off

Continuous learning opportunities through professional training and degree-seeking programs supported by the

Low-cost medical, dental, and pharmacy plans

Healthcare and dependent care flexible spending accounts

University HSA contributions

Disability and employer-paid life insurance

Employee wellbeing program

Excellent retirement plans with employer contribution

Public Service Loan Forgiveness (PSLF)

Financial counseling services

Employee Assistance Program with eight sessions of counseling at no cost