This job does not accept any more applications

    DMV MVP - Raleigh - State of North Carolina

    State of North Carolina
    State of North Carolina Raleigh

    3 weeks ago

    Default job background
    Description

    Job Description

    This job posting is recruiting for 2 trainee positions in the Motor Vehicles Professionals (MVP) Program, a starting point for an exciting career with the North Carolina Department of Transportation (NCDOT) at the Division of Motor Vehicles (NCDMV).

    Job Summary:

    The MVP Administrative Specialist I - Trainee will be assigned to the Driver Services section and the Central Issuance unit. This role involves issuing renewals, duplicate license/ID cards, and reviewing driver license convictions and suspensions to determine eligibility.

    Responsibilities:

    • Issue renewals and duplicate license/ID cards via mail to residents temporarily residing outside of North Carolina
    • Review and evaluate driver license convictions and suspensions to determine eligibility
    • Respond to customer inquiries via phone and service account, process returned mail, and update customer records according to returned mail guidelines
    • Train to key and scan information related to a customer's driving record
    • Process mail and emails for CDL medical certification certificates, self-cert forms, and federal variances

    Requirements:

    • High school diploma or General Educational Development (GED) diploma and two years of related administrative experience
    • Ability to type a minimum of 45 WPM
    • Experience with customer service by phone and/or in person with diverse clientele
    • Experience analyzing, interpreting, and/or evaluating information or data
    • Experience researching and resolving problems to make independent decisions as needed
    • Experience interpreting and explaining policy and procedures, rules, regulations, and/or laws using excellent communication skills
    • Experience maintaining records, reports, and data using MS Office products and/or Mainframe databases

    Benefits:

    • Starting salary of $36,682
    • Eligibility for salary adjustments with satisfactory work evaluations
    • Opportunity to transfer into an Administrative Specialist I position at $50,438 upon completion of the program
    • Paid vacation, sick, and community service leave
    • Employee health insurance options, standard and supplemental retirement plans, NC Flex benefits, and paid parental leave

Jobs
>
Raleigh