Customer Service Specialist - Valdosta, United States - City of Valdosta

Description

Job DescriptionThis is a remote position.
Answer incoming calls via computer software and assist customersResearch information in databases to resolve customer issuesMaintain composure in escalated situationsOperate accurately and efficiently in a fast-paced environmentHandle multiple responsibilities at one timeUtilize a variety of software programs to resolve customer inquiriesProvide Customers with critical service and product information, ensuring customer satisfactionRequirementsAbility to be flexible and handle changes efficientlyAbility to remain calm under pressure in a fast-paced contact center environmentExcellent verbal communication skills including correct grammar and pronunciation along with tone and pitchAbility to remain calm while taking back-to-back calls#J-18808-Ljbffr