- Collaborate with new and existing customers to maintain, generate, expand, and improve business by sharing information about current and new vendor programs and running promotions.
- Reach out to customers and prospects through phone calls, emails, and WebEx to drive additional sales and promote different product lines. (Expectations include making about 30+ outbound calls daily.)
- Handle new customer program enrollments, liaising with customers, suppliers, and team members.
- Provide training to customers on e-commerce tools, including our billing portal and Buyer's Guide.
- Identify new business opportunities and coordinate with the Outside Sales team to convert prospects into new clients.
- Offer administrative assistance to the Sales Director and Regional Vice President (RVP), setting up appointments and following up with potential customers.
- Stay informed about market trends, competitors, and effective customer strategies.
- Plan, report, and monitor sales and customer support activities using Customer Relationship Management (CRM) software and other management tools.
- Several years of experience in a relevant customer service or sales position.
- Proficiency in outbound sales, goal setting, and account management.
- Strong organizational and time management skills.
- Good computer skills, with the ability to quickly grasp and use new software.
- Familiarity with e-commerce platforms and related features.
- Exceptional customer service abilities, capable of building strong relationships and rapport.
- Effective listening, written, and verbal communication skills.
- Self-motivated with a proactive mindset, ready to take the lead and apply business expertise.
- Experience in a relevant industry.
- Generous paid time off that increases with tenure.
- Nine paid holidays plus a personal holiday annually.
- Paid volunteer days to support causes close to your heart.
- Maternity, paternity, and adoptive parent leave.
- Company-provided life and disability insurance.
- 401k program with matching contribution.
- Variety of medical insurance options and company HSA contribution.
- Dental and vision coverage, including orthodontia and LASIK discounts.
- Access to Employee Assistance Program for counseling and support services.
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Customer Advocate - Cherry Hill, United States - Corcentric
Description
Customer Advocate at Corcentric
Join our team and become a Customer Advocate at Corcentric. You will be part of a lively and collaborative group in a dynamic global company. Your role will involve providing top-notch customer service and support, assisting the Outside Sales Director and Regional Vice President (RVP).
We are a dedicated and friendly team within a growing organization filled with exciting opportunities. We are thrilled to welcome you onboard!
Responsibilities:
Requirements:
Additional Preferred Qualifications:
About Corcentric
Corcentric is a leading global provider of business spend management and revenue management software and services catering to mid-market and Fortune 1000 enterprises. Our offerings include software solutions, advisory services, and payment processing, all aimed at cutting costs, optimizing working capital, and increasing revenue.
Our success is rooted in our commitment to core values that guide our work: Doing the Right Thing, Embracing and Driving Change, Being Empowered, and Maintaining a Strong Focus on Customer Satisfaction.
Benefits:
Corcentric values the hard work and dedication of our team members, understanding that our employees' efforts fuel the organization's success. We prioritize both your professional growth and personal well-being, offering a supportive environment where you can collaborate with intelligent colleagues and accessible leaders.
We promote hands-on involvement in stimulating projects, allowing you to see the direct impact of your contributions on business outcomes. Our culture emphasizes learning and progression, providing opportunities for career advancement across various functions.
In addition, we respect the importance of work-life balance and offer a comprehensive benefits package for our full-time employees, including:
Our roles may involve using standard office equipment and occasional travel depending on job requirements. We are an equal opportunity employer, committed to providing a workplace free of discrimination and promoting diversity and inclusion.
