GREEN DOT: Specialist 2, Customer Support - Green Dot

The Specialist 3, Customer Support is responsible for resolving the most escalated customer-initiated issues to the highest professional standards. The objective of the position is to advocate for our Customers by delivering world-class customer service and managing all escalatio ...

The objective of the position is to investigate and respond to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution. Corporate Resolutions Specialists (Agency Associates) are responsible for resolving the most esc ...

The Supply Chain Specialist is responsible for resolving shipping issues on TPG products to the highest professional standards. This position will assist internal and external customers by responding to inbound communication (Salesforce tickets, email and Teams messages) providin ...

This Logistics Shipping Specialist is responsible for resolving shipping issues on TPG products to the highest professional standards. This position will assist internal and external customers by responding to inbound communication (Zen Desk tickets, email and Teams messages) pro ...

In this role, youll develop proficiency with Green Dot's data infrastructure and reporting tools (AWS Redshift, MicroStrategy) and independently lead analytics projects. Youll analyze customer transaction data, assess the impacts of marketing campaigns and product features, ident ...

Summary · Payment Operations Specialist will facilitate and track daily fee payments to clients and partners, manage tracking of loan and incentive programs, and provide research and reporting to internal and external customers. This position requires a strong attention to detail ...

We are searching for a System Support Administrator who will be a pivotal player for the Green Dot Technology Operations Command Center (OCC). The OCC is a 24x7x365 team responsible for supporting all Green Dot business and technology services. The System Support Administrator wi ...

Under the supervision of the Program Operations Manager, the Program Operations Analyst is responsible for supporting the Program Operations management of Tax Products Group (TPG). · The analyst will assist in managing risk and control assessments, related to both operational and ...

Our growing team is looking for experienced software engineers who can help us build and maintain software systems in support of our business and partners. If you are an experienced software engineer with a passion for good design and architecture, with great interpersonal skills ...

Reporting to the Senior Director of Financial Planning and Analysis, this highly visible position will work closely with the revenue and operations teams in analyzing and interpreting current trends both from a financial as well as operational perspective. A successful candidate ...

In this role, you will join our Retail Network Business Development team where you will lead and manage all facets of Green Dots business development endeavors for Retail Distribution, Financial Service Centers, Program Affiliate Partners, and Green Dot Network to acquire partner ...

Our growing team is looking for experienced software engineers to rearchitect our Banking as a Service (BaaS) platform for the future using cloud native techniques. Our platform powers banking services behind some of Americas most prominent technology companies and our own offeri ...

JOB DESCRIPTION · This is an exciting opportunity to apply data science techniques and drive growth and revenue of Green Dots Business, Enterprise-wide. Our data science team works on several projects across the entire company including Churn Modelling and Customer Scoring for Ma ...

The Sr. Settlement Analyst is responsible for the accounting & auditing for the debit card, network partners, and retailer settlement in regard to overall settlement obligations and assets. · Responsible for the overall Settlement Assets & Obligation reconciliation and reporting. ...

First line of support for ensuring the health and stability of Green Dot technology systems and services. · Duties include: · Responding to health monitors/alerts. · Performing initial troubleshooting of reported issues. · Leading the incident management process and facilitating ...

Under the supervision of the Senior Director, the analyst is responsible for supporting the Alliance Partnership management of Santa Barbara Tax Products Group (SBTPG). The analyst will assist in managing risk and control assessments, related to both operational and compliance ri ...