Customer Services - Ontario, United States - CG Staffing Solutions

Description

Job Description

As a Customer Service Representative with Empire Racks, you will act as a liaison, provide quote information, answer questions, prioritize quotes, and resolve any customer needs with accuracy and efficiency.

Responsibilities:

• Manage large amounts of incoming phone calls and emails.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines and policies.

• Go the extra mile to engage customers.

• Creating Quotes and tracking them.

• Filing paperwork and maintaining accurate records of transactions and other documents.

• Scheduling Equipment to ensure timely delivery of products to customers.

• Providing customer support by answering phone calls and emails regarding order status, tracking, quotes on products, and any other questions customers may have.

• Quoting and providing pricing information to customers as needed.

• Various other administrative tasks as necessary.

Requirements and Skills:

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of situations and individuals

• Good problem-solving skills and focus on quality

• Knowledge of Microsoft Office (Word, Outlook, Excel)

• Composure in challenging situations

• Excellent communication and presentation skills

• Ability to prioritize and manage time effectively.

• High school diploma

Company Description