Manager, Broker Services - Los Angeles, CA

Only for registered members Los Angeles, CA, United States

2 weeks ago

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Job summary

The Manager, Broker Services leads a team dedicated in providing exceptional service and operational support to brokers and agencies representing L.A. Care's Dual Special Needs Medicare Advantage (D-SNP) plans and Covered California on-exchange individual and family plans.

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Responsibilities

  • Lead, coach, and develop a team handling inbound and outbound calls, emails, and case escalations for Medicare and Commercial lines of business.
  • Foster a culture of accountability, empathy, and continuous improvement aligned with L.A. Care's organizational values.
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Skills

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