General Manager- Wicker Park - Chicago, IL,
2 days ago
Job description
POSITION OVERVIEW
The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club's financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.
BRAND STANDARDS & RESPONSIBILITIES
- Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
- Foster and maintain an engaged, high-performing team that aligns with the company's mission, vision, and values
- Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
- Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
- Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
- Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
- Delegate, oversee and lead all club operations and member engagement
- Monitor club appearance, including a clean, friendly, and well-maintained environment
- Execute and oversee employee interviewing, training, scheduling, and payroll upon start
- Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
- Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports
- 3-5+ years in a managerial role - supervising, directing, and coaching teams
- Experience managing trend reports and/or demonstrated math analytical/ratio skills
- Excellent interpersonal and customer service skills
- Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
- Fitness enthusiast and boxing experience preferred; however, not a 'knock-out' qualification
- High School Diploma/GED
- College degree strongly preferred
- CPR and First Aid certified preferred
- Flexible hours, with the ability to work early mornings, evenings, and/or weekends
- $65-$70K base salary + monthly bonus incentives + commission
- Full-benefit package (medical, dental, and vision)
- Enjoy discounted company merchandise and take classes for FREE
Ready to step into the ring? Apply now and become part of the TITLE Boxing Club team
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