Learning Systems Administrator, Experienced - California, United States - Blue Shield

Description

Your Role

The Provider Education team develops learning resources for contracted providers to help them work more effectively with Blue Shield and promote member satisfaction.

The Learning Systems Administrator, Experienced will report to the Sr. Program Manager, Provider Education.

In this role, you will manage and execute implementation and delivery of internal and external learning resources including webinar events, eLearning courses, videos, and job aids to ensure the right people receive the right training at the right time.

Your Work

In this role, you will:
Schedule, set up, run, and serve as technical host during webinars for external provider audiences (100+), and occasionally for internal staff

Load and update content to Adobe Learning Manager LMS and set up and run reports from the system

Pull lists for training from internal databases using specified criteria and create requests for list pulls as needed

Send training announcements, webinar invitations and follow-up emails via Salesforce Marketing Cloud

Provide guidance to subject matter expert (SME) webinar presenters and panelists including virtual presentation tips and how to use webinar technology

Maintain the Provider Education team's master training schedule including event and rehearsal dates, and webinar statistics such as attendance and registration rates

Maintain and monitor the Provider Education mailbox and respond to inquiries or forward emails to the appropriate teams for follow-up

Serve as a liaison between Provider Education and the Continuing Medical Education (CME) vendor, guide their annual contract updates, and track CME expenditures

Update and maintain the Provider Education internal SharePoint site

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