- Create and maintain cashier schedule for the store
- Assist in training, and coaching cashiers
- Ensure quick, efficient and friendly check out experience
- Ensure the POS staff are representing the highest expression of our brand and the service we provide
- Lead by example by greeting customers, conducting transactions, processing returns, presenting offers, answer customer questions and resolve any customer service issues
- Process cash/credit/bank deposit transactions for the store
- Complete bank deposit paperwork and deposit funds at banking institution.
- Count and balance cash register drawers. Notify store manager of shortages and overages.
- Maintain appropriate levels of cash at store level
- Ensure Asset protections standards are followed at all times
- Complete all training and review all SOPs for position
- Ensure cashiers are presenting add on services and offers with every applicable transaction
- Ensure cashiers understand and execute buy online and pick up in store process
- Assist with Buy on line ship from store process as needed
- Keeps point of sale area neat, cleaned, and organized and properly stocked with supplies
- Assistance in the maintenance of store front and retail displays
- Helps stock shelves in proximity of POS
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- High school diploma or equivalent preferred.
- Previous retail experience preferred.
- Prolonged periods of standing and walking throughout the retail space.
- Must be able to lift up to 40 pounds
POS Supervisor - Marathon, United States - West Marine
Description
Job Summary:
Under general supervision, the POS supervisor is responsible for processing cash/credit/bank deposit transactions for the store as well as other administrative duties. They will greet customers; conduct transactions, answer questions and suggestive sell customer service items. They will graciously handle customer returns and concerns. They will train and coach other cashiers to perform the duties of a cashier. They are responsible for completing and returning the appropriate paperwork and cashier schedules.
We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
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