- Warm Greetings: Extend a friendly welcome to patients as they arrive at both locations, creating a welcoming atmosphere from the moment they enter the facility.
- Effective Communication: Listen attentively to patient inquiries and concerns, providing clear and empathetic responses. Your communication skills are vital in addressing their needs and ensuring they feel valued.
- Phone Etiquette: Answer calls promptly and professionally at both locations. Direct calls to the appropriate department or personnel and handle inquiries efficiently.
- Knowledge of Services: Familiarize yourself with the services offered at both locations to provide relevant information to patients and address their questions accurately.
- Maintain a Welcoming Environment: Keep the reception areas organized and inviting at both South San Francisco and Palo Alto locations, ensuring patients feel comfortable during their visit.
- Problem-Solving Skills: Utilize your problem-solving abilities to address any challenges that may arise during your shifts, resolving issues calmly and effectively.
- Attention to Detail: Pay close attention to detail when performing administrative tasks such as scheduling appointments and updating patient records at both locations. Accuracy is crucial to maintaining smooth operations.
- Team Collaboration: Collaborate closely with your colleagues at both locations to coordinate patient care and ensure continuity of service throughout the week.
- Professionalism: Maintain professionalism in all interactions with patients and colleagues, adhering to confidentiality guidelines and treating everyone with respect.
- Continuous Improvement: Strive for ongoing improvement in your role by seeking feedback and opportunities for learning and development.
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Dental Receptionist - South San Francisco, United States - Dion Health
Description
As receptionist working at two locations, Monday to Wednesday in South San Francisco and Thursday & Friday in Palo Alto, your role remains pivotal in ensuring a positive experience for patients during your shifts. Here's how you can excel in your responsibilities:
Working at two locations, with Monday to Wednesday in South San Francisco and Thursday & Friday in Palo Alto, underscores the importance of your role as a receptionist. By embodying these qualities and approaches, you can continue to provide exceptional service and contribute to the overall satisfaction of patients across both locations.
Requirements
3 years of Front Desk experience.
High School diploma
Benefits
In house DentalPaid Sick leave