- Has at least 2 years of customer service experience.
- Is patient, kind and friendly.
- Effectively manages their time and pays attention to details.
- Is a quick and hands-on learner.
- Demonstrates a strong work ethic.
- Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
- Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
- Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other. Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients.
- Reviews eligibility response to assess patient's benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.
- Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.
- Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.
- Obtains, scans, and indexes physician orders
- Cross trained to staff all areas of Patient Access
- Maintains productivity and quality standards for all areas of responsibility.
- Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility.
- Acts as a resource for training of new team members and during implementation of new processes.
- Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.
- Follows System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.
- Other duties as assigned
- Completion of high school or GED.
- None required
- Ability to maintain accuracy in job duties, multi-task, and exercise independent judgment
- Must be proficient in Data Entry
- Ability to add, subtract, multiply and divide.
- Knowledge of medical terminology
- Excellent customer service skills required.
- One year work experience with customer service.
- One year hospital clerical or billing preferred.
- Higher education and training can offset requested work experience.
- Follows standard precautions using personal protective equipment as required
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Patient Access Representative-ACC
2 weeks ago
The Cleveland Clinic Akron, United StatesPerforms registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and complet Patient Access, Representativ ...
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Patient Access Representative-ACC
2 weeks ago
Cleveland Clinic Akron, United StatesUSW Bidding Period: 05/02-05/07Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passiona ...
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patient access representative-acc
2 weeks ago
Cleveland Clinic Akron, OH , USA, United StatesUSW Bidding Period: 04/26-05/01 · Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passi ...
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Patient Access Representative-ACC
3 weeks ago
Cleveland Clinic Akron, United StatesUSW Bidding Period: 01/16-01/21Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient c ...
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Patient Access Representative-ACC
2 weeks ago
Cleveland Clinic Tallmadge, United StatesAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives ...
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Patient Access Representative-ACC
3 weeks ago
Cleveland Clinic Tallmadge, United StatesAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives ...
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patient access representative
3 weeks ago
Crystal Clinic Orthopaedic Center Fairlawn, OH , USA, United States· Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. Will perform call center schedulin ...
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patient access representative
3 weeks ago
Crystal Clinic Orthopaedic Center Fairlawn, OH , USA, United States· **Provider Scheduling Environment** · Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC servic ...
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patient access representative
3 weeks ago
Crystal Clinic Orthopaedic Center Fairlawn, OH , USA, United States· **Provider Scheduling Environment** · Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC servic ...
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Patient Access Representative
3 weeks ago
Cleveland Clinic Akron, United StatesJoin Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness progr ...
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Patient Access Representative-Scheduling
3 weeks ago
The Cleveland Clinic Akron, United StatesPerforms registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and complet Patient Access, Representativ ...
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Patient Access Representative
2 weeks ago
Crystal Clinic Cuyahoga Falls, United States· Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. Will perform call center scheduli ...
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Patient Access Representative-Scheduling
4 weeks ago
Cleveland Clinic Akron, United StatesJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...
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Patient Access Representative-Scheduling
6 days ago
Cleveland Clinic Akron, United StatesUSW Bidding Period: 04/23-04/28 · Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passi ...
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Patient Access Representative-Admitting/ED
2 weeks ago
Cleveland Clinic Akron, United StatesUSW Bidding Period 04/12-04/17Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient ca ...
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patient access representative-admitting/ed
3 weeks ago
Cleveland Clinic Akron, OH , USA, United StatesUSW Bidding Period 04/12-04/17 · Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient ...
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Patient Access Representative-Admitting/ED
2 weeks ago
Cleveland Clinic Akron, United StatesUSW Bidding Period 04/12-04/17 · Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient ...
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Patient Access Representative-Scheduling
3 weeks ago
Cleveland Clinic Tallmadge, United StatesAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. · We all have the power to help, heal and change l ...
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Patient Access Representative
2 weeks ago
Crystal Clinic Barberton, United States**This position will be located at our Green, OH Clinic location** · Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have ...
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Patient Access Representative
1 week ago
Crystal Clinic Barberton, United States**Provider Scheduling Environment** · Position Summary · The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. ...
patient access representative-acc - Akron, OH , USA, United States - Cleveland Clinic
Description
USW Bidding Period: 05/02-05/07Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation.
At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Patient Access Representative is responsible for registering, scheduling and preregistering patients for inpatients, emergency and outpatient tests and procedures.
The Representative will educate patients regarding their benefit levels and will request, collect and record payments prior to or at time of service.
Ensures a seamless model of access for patients, physicians and family members.The ideal future caregiver is someone who:
This position offers growth within the department and organization and opportunities for professional development and learning to help you be successful in your career.
That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.
Here, you'll find that we offer:
resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.
When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
Education:
Certifications:
Complexity of Work:
Work Experience:
Physical Requirements:
Personal Protective Equipment:
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.
Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
