Branch Operations Supervisor - Villa Park - Indie Campers

    Indie Campers
    Indie Campers Villa Park

    3 days ago

    Default job background
    Full time
    Description

    Job Description

    About Indie Campers

    Indie Campers is a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

    We have welcomed over 300,000 travelers from 169 countries with more than one million nights rented through our travel platform. Our extensive range of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles available for sale.

    As a technology-driven company, we face exciting yet challenging tasks that require top talent and motivation to overcome. We are expanding our team and seeking individuals passionate about guest service to join us in our dynamic journey.

    The Role

    You will be the face of our company, reporting directly to the East Coast - Operations Area Manager. Your primary goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in excellent condition, and address any issues that may arise to guarantee smooth operation of the depot.

    Key Responsibilities
    • Handle incoming reservations, welcoming guests, and managing check-ins and check-outs;
    • Maintain the fleet, logistics, and ensure our campervans are well-maintained by monitoring maintenance and repairs;
    • Assist in training, supervising, and coaching your team members;
    • Manage bookings, stock, local suppliers, and cleaning services;
    • Address complaints, emergencies, and any local issues that may occur to ensure operations run smoothly;
    • Prepare and clean our campervans;
    • Assist in reselling campervans, preparing them for prospective buyers, and showcasing their features.
    Requirements
    • You should be a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car (desirable);
    • You possess excellent communication skills and the ability to interact directly with customers;
    • You hold a valid driver's license and feel confident driving a campervan (mandatory);
    • You are available to work weekends and national holidays;
    • You are a responsible individual who takes your work seriously and can be relied upon;
    • You are well-organized and skilled at solving problems.
    The Indie Commitment
    • Join a young, fast-growing, and innovative company where you can make a difference;
    • Career development opportunities in Field Operations or transitioning to an HQ role;
    • Ongoing training and coaching to develop the skills that matter to you;
    • A compensation package including Performance and Referral Bonuses;
    • Free Road Trips to experience Indie firsthand in North America, Europe, and Oceania.


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