Website Search Analyst - San Antonio, United States - H-E-B

    H-E-B
    H-E-B San Antonio, United States

    2 weeks ago

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    Description

    Responsibilities:

    BEHIND EVERY GREAT PRODUCT are research, planning, and execution. At H-E-B, eCommerce synthesizes customer relations, data collection and analysis, and product delivery to help make us the Greatest Retailing Company; our eCommerce mission is to create foundational capabilities to grow our business through online information, continuous tools, and online sales across the enterprise.

    As a Search & Navigation Analyst, youll measure, analyze, and optimize experiences for H-E-Bs eCommerce websites and applications. Youll operate independently with substantial latitude and be responsible for managing critical projects and complex work efforts.

    Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. Partner-owned means our most important resourcesPeopledrive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

    Do you have a:
    HEART FOR PEOPLE willingness to mentor and coach?
    HEAD FOR BUSINESS expertise in problem analysis, solution implementation, and ongoing optimization?
    PASSION FOR RESULTS drive to solve problems and plan / complete complex projects and work efforts?

    We are looking for:
    ? a related degree or comparable formal training, certification, or work experience
    ? experience in predictive analytics, programming with data-manipulation tools, and managing search functionality in a retail website environment

    What is the work?
    Management / Analytics:
    ? Applies advanced proven analytical and problem-solving techniques and skills to evaluate the overall relevancy of site-wide search results
    ? Oversees critical projects / complex work efforts
    ? Establishes / maintains effective working relationships with teams across the organization
    ? Manages / resolves problems

    ? Maintains product attributes to power faceted navigation and onsite search, ultimately helping customers find products online
    ? Drives improvements and enhancements with onsite search reporting
    ? Develops and maintains the customer-facing hierarchy structure and category specific attribute model
    ? Establishes goals for the department, team, and project
    ? Provides advanced expertise in problem analysis, solution implementation, and ongoing optimization
    ? Stays current on industry trends, emerging technologies, and new methodologies

    What is your background?
    ? A related degree or comparable formal training, certification, or work experience
    ? 7+ years of experience in programming with data-manipulation tools (e.g., MS Excel)
    ? 7+ years of experience managing search functionality in a retail website environment
    ? Experience in predictive analytics
    ? Experience working successfully across teams

    Do you have what it takes to be a fit as an H-E-B Search & Navigation Analyst Manager?
    ? Deep understanding of onsite search applications and software
    ? Understanding of information retrieval theory and best practices
    ? Excellent analytical and data-manipulation skills
    ? Excellent problem-solving skills
    ? Excellent collaboration skills
    ? Ability to manage multiple priorities and shift focus between tasks / projects; adaptability
    ? Ability to proactively identify areas of opportunity
    ? Passion for quality; a high level of intellectual curiosity

    Can you...
    ? Function in a fast-paced, retail, office environment
    ? Travel by car or plane with overnight stays
    ? Sit for extended periods of time
    ? Work extended hours; be on call and available to respond to business or customer-related issues