Parking Applications Analyst - Athens, United States - University of Georgia

Description

Posting Details

Posting Details

Posting Number
S11468P

Working Title
Parking Applications Analyst

Department
Auxiliary Parking Admin

About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type
External

Retirement Plan
TRS

Employment Type
Employee

Benefits Eligibility
Benefits Eligible

Full/Part time
Full Time

Work Schedule

Additional Schedule Information
This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.

Advertised Salary
Commensurate with Experience

Posting Date
12/22/2023

Open until filled
Yes

Closing Date

Proposed Starting Date
01/15/2024

Special Instructions to Applicants

Location of Vacancy
Athens Area

EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ).

Position Information

Classification Title
IT Systems Support Paraprofessional/Professional

FLSA
Non-Exempt

FTE
1.00

Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary
The Parking Applications Analyst is a specialized, professional position. Responsible for identifying and initiating appropriate and immediate actions to restore regular services with minimal downtime and impact to campus. Responsible for investigating recurring and related system failures/inefficiencies by reviewing system logs, dumps, and other information from clients, hardware/software vendors, or technical personnel. Responsible for identifying trends or sources of problems and initiating corrective action. Ensure system updates related to parking permits are correctly implemented; this will include keeping up to date with departmental moves and disruptions to parking and transportation due to construction to mitigate any customer issues. System administration of parking applications (ex: T2 Flex, PARCS, Flexport, Flowbird, and Parkmobile), and coordination of installation and configuration support of parking-specific systems (ex: mobile and fixed LPR systems, Parking Logix, Angel Trax, Passio, Fuelmaster, RTA maintenance, bus diagnostics system).

Supports the Director and Associate Director in developing, refining, and improving parking policies, processes, and plans for future parking needs as they relate to technology and systems for TPS.

Knowledge, Skills, Abilities and/or Competencies

• Ability to provide superior customer service to a wide client base.
• Excellent trouble-shooting skills.
• Strong desire to learn and assist staff is expected.
• Excellent communication skills, both verbal and written, and the ability to establish and maintain effective working relationships with others.
• Ability to work independently and in collaborative team environments.

Physical Demands

• Push, pull, reach, grab, bend, stoop, lift, move, climb to access and/or repair equipment, if needed.
• Occasionally engage in strenuous activity, such as lifting up to 50 lbs.
• Limited local travel, driving as needed to perform job duties.
• Lift and carry files and materials.
• Move from one office to another office on campus.
• Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing.
• Job takes place in normal environmental conditions.

Is driving a responsibility of this position?
Yes

Is this a Position of Trust?
Yes

Does this position have operation, access, or control of financial resources?
No

Does this position require a P-Card?
No

Is having a P-Card an essential function of this position?
No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes

Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• System administration of parking applications, and coordination of installation and configuration support of parking-specific systems.
• Identify and resolve systems and software problems, including integrations with other systems.
• Work with the Aux IT infrastructure team to ensure the proper functioning of all server systems.
• Assist with developing, testing, and maintaining backup strategies and disaster recovery procedures.
• Facilitate system updates related to ensuring parking permits are correctly implemented, and staff are up to date; this will include keeping up to date with departmental moves and disruptions to parking and transportation due to construction to mitigate any customer issues.
• Ensure tools are in place and functioning properly for accurate reporting and recording of parking sales.
• Coordinate the review of the parking database related to any issues or adjustments that may be needed and facilitate those with appropriate Parking, Finance, and IT members.
• Perform system evaluations, updates, or upgrades.

Percentage of time
50

Duties/Responsibilities

• Research and stay abreast of industry standards and best practices, especially as it pertains to TPS server and infrastructure administration, security, and performance.
• Assist in developing and implementing standards and make recommendations for system and process improvements following the change control process.
• Assist the infrastructure team with implementation, troubleshooting, and infrastructure maintenance associated with those TPS-specific systems and applications.

Percentage of time
20

Duties/Responsibilities

• Communicate and coordinate effectively with TPS business units, partners, and fellow Auxiliary staff using written and verbal communication, recognizing scope and audience to tailor communications to maximize understanding.
• Cultivate effective working relationships between IT and TPS business units to maintain ongoing awareness of unit needs and plans.
• Interface with IT Professionals to provide support, documentation, and training on applications and services implemented by TPS.
• Provide support resource on TPS applications and systems.
• Lead and participate in project teams to provide technical guidance, architecture, and support to ensure project success.
• Assist with projects as needed.

Percentage of time
20

Duties/Responsibilities

• Write and maintain documentation utilized by all levels of staff to assist in administration and troubleshooting of systems, software, and integrations.
• Write and maintain process and procedure documentation utilized by all levels of staff for systems, software, and integrations implemented within TPS.
• Train and share technical knowledge with fellow staff and clients.
• Work with others throughout Auxiliary Services and Auxiliary IT to document systems and procedures and revise documentation as necessary.
• Document DR processes used by TPS applications

Percentage of time
10