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  • Branch Experience Associate Manager - Santa Fe - Del Norte Credit Union

    Del Norte Credit Union
    Del Norte Credit Union Santa Fe

    4 days ago

    $57,572 - $71,465 (USD) per year *
    Description

    Job Summary

    We are seeking a passionate and service-driven Branch Experience Associate Manager to help us fulfill our mission of improving lives as a financial cooperative.

    This role is ideal for a dynamic leader who thrives on coaching teams, delivering exceptional member experiences, and driving branch success.

    Key Responsibilities

    • Support the Branch Experience Manager in overseeing daily branch operations to ensure efficiency, compliance, and achievement of strategic goals.
    • Coach and develop branch staff, fostering a high-performance culture through training, cross-training, and succession planning.
    • Promote a member-first culture by modeling and coaching empathetic service and financial education aligned with DNCU's mission.
    • Assist in recruiting, onboarding, and motivating talent to meet performance and service standards.
    • Monitor branch activities to ensure compliance with policies, procedures, and regulatory requirements.
    • Facilitate team meetings and huddles to inspire, inform, and align staff with branch goals and service standards.
    • Participate in marketing and member engagement initiatives to support growth and awareness.
    • Collaborate on cross-functional projects and ensure timely completion of assigned tasks.
    • Maintain vendor relationships and support contract reviews, cost management, and risk mitigation.
    • Continuously improve branch processes and ensure completion of audits, certifications, and compliance training.
    * This salary range is an estimation made by beBee
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