Hostess/Host - Charlotte, United States - The Ballantyne

Description

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors.

Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook.

Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.

Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte.

The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas.

Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors.

The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.

For more information, visit Northwood's website at


Job Description

Guest Service

• Greet and make all guests feel welcomed to the restaurant.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Preparation

• Set up host stand, review guest reservation book and maximize the setup of the dining space to provide positive memorable guest experiences.
• Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
• Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Assist with special projects (menu changes, signage, etc.) as needed.
• Ensure proper table setup and make minor adjustments as needed.
• Examine each table for missing items. Remove any items that do not meet cleanliness standards.

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.

We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.