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    Product Associate - Westerville, United States - JPMorgan Chase Bank, N.A.

    JPMorgan Chase Bank, N.A.
    JPMorgan Chase Bank, N.A. Westerville, United States

    3 weeks ago

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    Description

    Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

    As a Product Associate in Client Central Sales Optimization, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

    Job responsibilities

    • Supports the development of our product strategy and roadmap
    • Collects and analyzes metrics on product performance to inform decision-making
    • Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
    • Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
    • Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
    • Be the escalation point for ongoing user/stakeholder feedback and branch technology support, support branch readiness through training and communications content
    • Be the subject matter expert and owner of the agile creation of specific features and functionality to enhance the Client Relationship Management (CRM) including:
      • Create and document user stories and refine acceptance criteria for development.
      • Facilitate design sessions and stakeholder reviews
      • Manage development throughout testing and delivery
    • Advocate for clients, bankers, and the needs of the firm persuasively and relentlessly in environments with and without positional authority; representing the voice of the field when introducing changes; responding to employee feedback to continue and improve sales tools/systems
    Required qualifications, capabilities, and skills
    • 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
    • Developing knowledge level of the product development life cycle
    • Exposure to product life cycle activities including discovery and requirements definition
    • Emerging knowledge of data analytics and data literacy
    • Excellent skills with Jira, PowerPoint, Word, & Excel, analyzing and documenting complex business requirements
    Preferred qualifications, capabilities, and skills
    • Demonstrated prior experience working in a highly matrixed, complex organization
    • Retail/branch banking experience
    • Salesforce Administrator Certification and/or extensive user experience
    • SharePoint and Confluence experience preferred.
    Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    Equal Opportunity Employer/Disability/Veterans
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